Candice M. Erickson
Saint Helens,OR
Summary
Seeking a Challenging position in the Business Industry offering growth opportunity and salary to commensurate with responsibility and merit.
Overview
12
12
years of professional experience
Work History
Presant
Silver Cloud Inn
09.2017
- Extensive daily phone activity taking reservations, canceling reservations, and also handling corporate accounts and any other needs of guests who had questions about the area around us and where to eat
- Working with cash as well as credit cards
- Daily cleaning of work area and stocking pantry shelves for purchase.
Notification Unit Agent
Triad Healthcare
04.2015 - 07.2016
- Extensive daily phone activity performing outbound determination notice calls
- Ability to identify and rectify customer concerns using established procedures
- Effectively apply established procedures to various customer concerns independently or with nominal supervision
- Ability to meet performance standards regarding number of determination calls to be made, talk time and quality of both call and call documentation into Pain Navigator
- Transferring all calls relating to clinical determination to Administrative Coach Service
- Center
- Assist with various department projects as required by the Director of Operations
- Production Goals:
- Minimum of 100 outbound calls are to be handled on daily basis, dependent upon volume
- Outbound calls are to be completed within 24 hours of assignment to area
- Follow up and/or completion of unresolved issues pended for additional information are to be completed within reasonable and timely manner
- Departmental voicemail backs are to be made either same day, messages were left or within one business day
- Quality Goals
- Achieve 98% quality points or better on monitored calls and call documentation
Associate Manager
Uncle Bob's Self Storage
12.2013 - 04.2015
- Responsible for opening and closing facility, sales, filing paperwork, marketing, collections, customer service, ordering merchandise, maintaining security and cleanliness of facility during business hours and reporting to property manager.
Assistant Property Manager
US Storage Centers
04.2006 - 12.2013
- Responsible for opening and closing facility, sales, filing paperwork, marketing, collections, customer service, ordering merchandise, maintaining security and cleanliness of facility during business hours and reporting to property manager.
Customer Service, Cashier
Victoria Secrets Pink
11.2011 - 04.2012
- Responsible for all aspects of customer service, answering phones and cashiering.
Sales/Customer Service
American Eagle Outfitters
06.2005 - 02.2006
- Responsible for all aspects of customer service, answering phones and cashiering.
Sales/Customer Service
Aéropostale
08.2004 - 06.2005
- Responsible for all aspects of customer service, answering phones and cashiering.
AM Stock Clerk/Customer Service
Menard's
07.2004 - 12.2004
- Responsible for ensuring that all shelves and displays are properly stocked as well as all aspects of customer service.
Education
High School Diploma -
Edwardsburg High School
Edwardsburg, MI06.2004
Skills
- Excellent organizational skill Ability to
- Communicate effectively with people
- On personal and professional basis
- Experience with computers, Microsoft
- Word, Excel and Windows as well as
- Multi-line phone systems
Accomplishments
- Earned "Employee of the quarter" for going above and beyond for the company. I have worked in every department at my current job. Which includes housekeeping, maintenance, night audit and also the restaurant.
Employee of the quarter
I have been with this company for almost 6 years now and I have gone above and beyond for myself as well as the company. I stepped out my comfort zone and helped out in every department we have here. Housekeeping, Maintenance, Night audit and the restaurant. We had voted for who we think should receive the award and I was the one who won it. I got a beautiful plaque.
Timeline
Presant
Silver Cloud Inn
09.2017
Notification Unit Agent
Triad Healthcare
04.2015 - 07.2016
Associate Manager
Uncle Bob's Self Storage
12.2013 - 04.2015
Customer Service, Cashier
Victoria Secrets Pink
11.2011 - 04.2012
Assistant Property Manager
US Storage Centers
04.2006 - 12.2013
Sales/Customer Service
American Eagle Outfitters
06.2005 - 02.2006
Sales/Customer Service
Aéropostale
08.2004 - 06.2005
AM Stock Clerk/Customer Service
Menard's
07.2004 - 12.2004
High School Diploma -
Edwardsburg High School
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