Candice Titus
Westminster,MD
Summary
Accomplished Director of Interoperability at CRISP Shared Services, adept in strategic planning and people management, significantly enhanced team productivity and operational efficiency. Spearheaded interoperability initiatives, leveraging expertise in HL7 Standards and fostering a culture of continuous improvement and cross-functional collaboration. Achieved sustained operational successes, positioning the organization as leaders in healthcare technology.
Overview
7
7
years of professional experience
8
8
Years of Healthcare Technology experience
1
1
HL7 FHIR Certification
1
1
Accredited Leadership Program
Work History
Director of Interoperability
CRISP Shared Services
04.2021 - Current
- Oversee and Lead a high-performing technical team of 20+ professionals, consistently driving year-over-year productivity gains through strategic process improvements, mentorship, innovation, and the implementation of technical advancements.
- Pilot strategic initiatives driving interoperability, cutting-edge use cases, and seamless data
exchange, positioning CRISP Shared Services as a market leader in healthcare technology. - Provide fiscal year budget and resource forecasting presentations, as well as quarterly and yearly productivity reports, to C-Suite executives.
- Foster cross-functional collaboration by establishing regular communication channels, setting clear goals, and conducting comprehensive performance evaluations to ensure alignment and accountability.
- Create a culture of continuous improvement, empowering employees to share ideas and contribute to process enhancements, which led to sustained operational efficiencies.
- Build and nurture a positive work environment, significantly improving employee engagement and team morale through open communication, recognition of achievements, and support for professional growth.
- Develop and implement innovative solutions to address complex challenges, driving operational success and positioning the team as leaders in technical excellence.
- Lead the implementation of integration standards and best practices aligned with interoperability Implementation Guides (Carequality, eHealth Exchange, Commonwell, TEFCA).
- Manage technology stack that ingests, transports, and produces HL7v2, HL7v3, FHIR, and IHE ITI transactions.
- Drive process improvement initiatives for internal and cross-team workflows.
- Develop team building exercises to influence growth and comradery.
- Mentor team compromised of Tech Leads, Business Analysts, Quality Assurance Engineers, and Support.
Implementation Manager
CRISP Shared Services
07.2019 - 04.2021
- Led Healthcare IT Interoperability initiatives from beginning to end, ensuring deliverables are met, compliance is address, and production usage was measurable.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Collaborated across multiple internal teams (e.g. Product, Integration, Networking, DevOps) to ensure successful design and delivery of implementations.
- Documented requirements for platform implementation including architecture diagrams, sequence diagrams, API implementation documents and other relevant documentation.
- Developed and manage integration plan; identify and mitigate risks and issues throughout integration.
- Served as liaison between technical and non-technical departments in order to ensure that all targets, requirements, and policies are met.
- Coordinated with external stakeholders and gather required information and to identify deliverables, report on progress, and manage expectations throughout implementation.
- Acted as knowledgeable resource with understanding of the latest Healthcare standards (i.e IHE ITI transactions, HL7 V2 messages, FHIR Resources, and CCDAs).
Business Analyst
CRISP Shared Services
08.2017 - 07.2019
- Led and actively participated in agile scrum ceremonies (Sprint Planning, Backlog Grooming, Stand-up, Sprint Retrospective, and Sprint Review) to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Researched and gathered requirements surrounding new HL7 Healthcare data transactions.
- Scoped projects and produced requirements within Jira Epics and User Stories for future development.
- Outlined acceptance criteria to set development expectations and assist with testing criteria.
- Met with Director, Product Manager, and CEO to review backlog and determine priority and prioritized backlog in accordance to importance.
- Compiled important company metrics (API Call Monitoring) and displayed in Azure Dashboard via App Insights.
- Ensured security compliance was met with new developing systems.
- Assisted QA Engineers with creating test plans and executed test cases, when necessary.
- Produced system specifications and training material for internal integration teams, development teams, and external clients.
- Designed and implemented system process flow with Visio to promote interdepartmental and new hire understanding.
- Provided in-person training sessions for internal teams as Change Control due diligence.
- Produced monthly internal company-wide and external customer facing release notes for system deployments.
- Created and executed SQL queries and insert/delete statements as needed.
Education
Continuing Education Program, Leadership Essential
Loyola University Maryland
Columbia, MD2019
Bachelor of Science, Information Systems
University of Maryland Baltimore County (UMBC)
Catonsville, MD2005
Associate of Applied Science - Computer Information Systems Programming
The Community College of Baltimore County
Catonsville, MD2003
Skills
- Strategic Planning
- Strategies and goals
- People Management
- Project Management
- Verbal and written communication
- HL7 Standards (HL7v2, HL7v3, FHIR)
- ITI Transactions
- National Healthcare Technology Standards
Certification
HL7 FHIR Proficient Certification
Health Level Seven International
Issued Sept 2019
Work Preference
Work Type
Full TimeWork Location
RemoteTimeline
Director of Interoperability
CRISP Shared Services
04.2021 - Current
Implementation Manager
CRISP Shared Services
07.2019 - 04.2021
Business Analyst
CRISP Shared Services
08.2017 - 07.2019
Continuing Education Program, Leadership Essential
Loyola University Maryland
Bachelor of Science, Information Systems
University of Maryland Baltimore County (UMBC)
Associate of Applied Science - Computer Information Systems Programming
The Community College of Baltimore County
Similar Profiles
Pavel BomarPavel Bomar
IT Technician at Crisp Regional Health ServicesIT Technician at Crisp Regional Health Services
Lukas DouglasLukas Douglas
ICT Portfolio Controller (Contractor) at Shared Health Manitoba – Digital Shared ServicesICT Portfolio Controller (Contractor) at Shared Health Manitoba – Digital Shared Services
Cinderella AlmondCinderella Almond
Network Security Administrator at Crisp Regional Health ServicesNetwork Security Administrator at Crisp Regional Health Services
Claire NewmanClaire Newman
EMT-Basic at Glyndon Volunteer Fire DepartmentEMT-Basic at Glyndon Volunteer Fire Department
Bre-Anna BrownBre-Anna Brown
Laundry Attendant at Amy's LaundryLaundry Attendant at Amy's Laundry