Candida Contreras Guevara
Manassas,Virginia
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
8
8
years of professional experience
Work History
Abdominal Transplant Administrative Coordinator
Inova Health System
07.2021 - Current
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
- Stay calm under pressure to and successfully deal with difficult situations.
- Answer incoming calls, schedule appointments and filed medical records.
- Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
- Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
- Collaborated with medical staff to optimize appointment availability, ensuring patients received timely care.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Enhanced community engagement by organizing and executing outreach events.
Nursing Administration Intern
Inova Health System
01.2022 - 05.2022
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Built and managed processes for tracking and monitoring department performance.
- Perform assignments under the direct supervision of the Senior Director of Nursing.
- Sorted and organized files, spreadsheets, and reports.
Member Service Representative I
Apple Federal Credit Union
05.2019 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Maintained accurate records of customer transactions in line with bank procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Certified Trainer
Chipotle Mexican Grill
12.2015 - 08.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained new team members on procedures, customer service, and sales techniques.
- Accurately operated cash register to process customer payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Bachelor of Science - Health Administration And Policy
George Mason University
Fairfax05.2022
High School Diploma -
George Mason High School
Falls Church, VA05.2017
Skills
- Team Leadership
- Team Collaboration
- Bilingual in Spanish and English
- Organization and Time Management
- Verbal and Written Communication
- Conflict Resolution
- Active Listening
- Microsoft Word
- Staff Training
- HIPAA and Confidentiality Compliance
Timeline
Nursing Administration Intern
Inova Health System
01.2022 - 05.2022
Abdominal Transplant Administrative Coordinator
Inova Health System
07.2021 - Current
Member Service Representative I
Apple Federal Credit Union
05.2019 - 07.2021
Certified Trainer
Chipotle Mexican Grill
12.2015 - 08.2019
Bachelor of Science - Health Administration And Policy
George Mason University
High School Diploma -
George Mason High School
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