CANDIDA GARCIA
Rock Falls,IL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Optician
Valley Eye Care
2023.06 - Current
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Aided in selection of eyeglass frames based on customer preferences.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Performed basic vision testing for new patients.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Verified insurance benefits with various insurance companies and informed patients of available benefits.
- Reviewed customer accounts in order to insure payments were received and reported to credit agencies for delinquent accounts.
Marketing Intern
COLOMA TOWNSHIP PARK DISTRICT
2022.08 - 2022.12
- Identified appropriate marketing channels and target customers for campaigns.
- Participated in brainstorming meetings to develop marketing collateral.
- Scheduled social media postings to advertise events and generate site traffic.
- Collaborated with team members to help expand marketing channels.
- Assisted in creating written, video, and image content for marketing channels.
- Provided administrative support to the marketing team by maintaining databases, and tracking projects progress.
PERSONAL ASSISTANT
HELP AT HOME
2021.10 - 2022.08
- Developed and implemented activities to improve clients' quality of life.
- Maintained appropriate filing of personal and professional documentation.
- Provided emotional support and companionship to clients.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Encouraged clients to take part in activities tailored to individual needs.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
OPTICIAN
DISCOUNT EYEWEAR
2020.11 - 2021.10
- Assisted with medical testing in order for the doctor to determine the health of the eye.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
OPTICIAN
VALLEY EYE CARE
2010.09 - 2020.11
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Performed basic vision testing for new patients.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Maintained thorough records of customer information, prepared detailed work payments, and collected balances from customers as well as insurance companies.
- Processed credits and returns with frame companies.
Education
HIGH SCHOOL DIPLOMA -
ROCK FALLS HIGH SCHOOL
Associate of Applied Science - Marketing
SAUK VALLEY COMMUNITY COLLEGE
12.2023
Certificate - Management
Sauk Valley Community College
Dixon, IL12.2023
Skills
- Excellent interpersonal skills
- Proficient in Microsoft Suite
- Strong communication skills
- Frame Repair
- Optical Measurements
- Attention to Detail
- Insurance Verification
- Data Verification
- Transaction Processing
- Customer Service
- Appointment Scheduling
- Patient History Documentation
- Display building
- Administrative Functions
- Organizational Skills
- Data Management
Certification
Achieved the honor of making the Dean's List while attending Sauk Valley Community College while also working full time as an optician and caring for a family at home.
Timeline
Optician
Valley Eye Care
2023.06 - Current
Marketing Intern
COLOMA TOWNSHIP PARK DISTRICT
2022.08 - 2022.12
PERSONAL ASSISTANT
HELP AT HOME
2021.10 - 2022.08
OPTICIAN
DISCOUNT EYEWEAR
2020.11 - 2021.10
OPTICIAN
VALLEY EYE CARE
2010.09 - 2020.11
HIGH SCHOOL DIPLOMA -
ROCK FALLS HIGH SCHOOL
Associate of Applied Science - Marketing
SAUK VALLEY COMMUNITY COLLEGE
Certificate - Management
Sauk Valley Community College
Achieved the honor of making the Dean's List while attending Sauk Valley Community College while also working full time as an optician and caring for a family at home.
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