Candida Gobert
Baton Rouge,LA
Summary
Dynamic quality coach with expertise in quality assurance at Amazon BTR1, enhancing efficiency and customer satisfaction. Proven ability to mentor teams and implement statistical process control techniques, driving continuous improvement. Adept at building strong relationships and fostering a customer-focused environment, ensuring exceptional service delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Quality Coach,IQCA,Problem Solver,Stower
Amazon BTR1
06.2024 - 03.2025
- Streamlined quality assurance processes, resulting in increased efficiency and reduced waste.
- Monitored key performance indicators to track progress toward quality objectives and adjust strategies as needed.
- Increased customer satisfaction by swiftly addressing concerns and implementing solutions to prevent recurrence of issues.
- Implemented statistical process control techniques, allowing for more precise identification of areas for improvement.
Transporter, CNA
Our Lady Of The Lake Hospital
06.2018 - 07.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Hairstylist
Year's Ahead Unisex Salon
05.2000 - 09.2015
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
Computer Training
Northside High School
301 Dunand Street 05.2001
Skills
- Quality assurance expertise
- Team building
- Coaching and mentoring
- Customer focus
Certification
Cosmetology
Timeline
Quality Coach,IQCA,Problem Solver,Stower
Amazon BTR1
06.2024 - 03.2025
Transporter, CNA
Our Lady Of The Lake Hospital
06.2018 - 07.2023
Hairstylist
Year's Ahead Unisex Salon
05.2000 - 09.2015
Computer Training
Northside High School
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