Candida R. Turner
Customer Service
Spring Hill,Fl.
Summary
Focused on customer service and satisfaction. Professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills. Problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
CSR/440 Licensed Agent
American Fidelity Group
Spring Hill, Fl.
04.2017 - 06.2018
- Answered heavy volume phone lines.
- Made endorsements to existing policies.
- Gathered information of needs to pare customers with best policy.
- Explained coverage's in detail with explanation of policy.
- Wrote applications to seek underwriting approval.
- Many problem solving and office duties.
Customer Service Representative
Lincare Inc
Spring Hill, FL
03.2016 - 09.2016
- Verified medical insurance coverage and processed orders of prescribed medical equipment.
- Entered patient's personal information, insurance , prescriptions and documented all changes.
- Contacted patients, Doctors, hospitals ALF for any needed information needed.
- Resolution of any account issues for payment and delivery.
Service Writer
Wallace Chevrolet
Stuart, FL
08.2014 - 02.2016
- Initiated automotive services and repairs orders.
- Verified warranty and service contract coverage.
- Maintained customer rapport and records.
- Responsible for coordination of appointments.
- Settled customer tickets and appointments.
Receptionist
Subaru of Port Richey
Port Richey, FL
02.2014 - 08.2014
- Answered heavy volume phone lines and greeted guests.
- Cancellation of warranties.
- Scan and record Auction purchases.
- Dailey deposit balancing and recording.
Service Writer
Friendly Kia
New Port Richey, FL
02.2012 - 12.2013
- Initiated automotive services and repair orders.
- Verified warranty and service contract coverage.
- Maintained customer rapport and records.
- Cashier duties and Settled customer tickets and appointments.
- Gathered information through research and vendor inquiries to provide job estimates.
Education
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Diana Fink Insurance Academy
2005
Associate of Science - Computer Science
Tampa Technical Institute
Tampa, Fl.2002
Skills
- Exceptional Customer Service Skills
- Team Management Skills and Experience
- Team liaison
- Inventory Report Experience and Knowledge
- Budgeting/Record Keeping
- Microsoft Office
- Daily Deposit and Remittance
- Strong verbal communication
- Conflict resolution
- Budgeting and finance
- Project management
- Data management
- Process implementation
- Data entry
- Self-motivated
- Extremely organized
- Materials preparation
- Interpersonal and written communication
- Staff development
- User interface understanding
Timeline
CSR/440 Licensed Agent
American Fidelity Group
04.2017 - 06.2018
Customer Service Representative
Lincare Inc
03.2016 - 09.2016
Service Writer
Wallace Chevrolet
08.2014 - 02.2016
Receptionist
Subaru of Port Richey
02.2014 - 08.2014
Service Writer
Friendly Kia
02.2012 - 12.2013
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Diana Fink Insurance Academy
Associate of Science - Computer Science
Tampa Technical Institute
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