Summary
Overview
Work History
Education
Skills
Timeline
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Candie Freeman

Candie Freeman

Wickliffe,KY

Summary

Dynamic Regional Clinic Manager at Lifepoint Health with a proven track record in clinical management and employee recruitment. Enhanced patient satisfaction through streamlined operations and effective scheduling, achieving a significant reduction in wait times. Skilled in HIPAA compliance and data analysis, fostering a high-performing team dedicated to quality patient care.

Overview

15
15
years of professional experience

Work History

Market Clinic Manager

Lifepoint Health
03.2022 - Current
  • Oversaw daily operations for 21 practices to ensure efficient clinic workflows and patient satisfaction.
  • Collaborated with medical personnel to improve communication and streamline processes.
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
  • Attended regular meetings with hospital administrators to discuss clinic operations and policies.
  • Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
  • Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.
  • Ensured compliance with RHC regulations, maintaining up-to-date licenses and certifications for clinic.

Clinic Supervisor

Lifepoint Health
10.2021 - 03.2023
  • Supervised daily clinic operations, ensuring efficient patient flow and optimal resource allocation.
  • Coordinated staff schedules, enhancing coverage and maintaining high service standards.
  • Implemented quality assurance protocols, improving compliance with Joint Commission regulations.
  • Monitored patient feedback, identifying areas for service improvement and driving satisfaction initiatives.
  • Managed inventory control systems, ensuring availability of medical supplies and equipment.
  • Facilitated communication between departments, streamlining processes and enhancing interdisciplinary collaboration.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Conducted frequent clinic walk-throughs to maintain safe work environment and regulatory comiance.
  • Hired, trained and supervised employees to maintain team of high performers.

Clerk Administrator

Lifepoint Health
07.2020 - 07.2021
  • Processed patient intake forms and verified insurance information for accuracy.
  • Assisted with scheduling appointments and managing daily office operations.
  • Utilized electronic medical records system to maintain patient data integrity.
  • Coordinated communications between healthcare staff and patients to enhance service delivery.
  • Trained new clerical staff on procedures and administrative protocols for seamless onboarding.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Referral Specialist

Kentuckycare
01.2019 - 05.2020
  • Coordinated patient referrals to ensure timely access to healthcare services.
  • Assisted with insurance verification to facilitate smooth referral processes.
  • Maintained accurate patient records in electronic health systems for compliance and efficiency.
  • Communicated effectively with healthcare providers to clarify referral requirements and improve workflows.
  • Monitored referral status and followed up with patients to enhance service delivery.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Verified insurance benefits and eligibility for Type procedures before referring clients.
  • Built professional relationships with service providers.
  • Scheduled appointments with specialists on behalf of clients.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.

Clinic Supervisor

Kentuckycare
01.2017 - 12.2019
  • Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
  • Mentored junior staff members, fostering professional growth and development within the team.
  • Managed daily operations of Number-person clinic supporting approximately Number patients per week.
  • Promoted a positive work environment by addressing employee grievances promptly and fairly.
  • Assisted in recruiting top-tier professionals, resulting in a highly skilled workforce capable of delivering outstanding care.
  • Ensured compliance with state regulations through diligent monitoring of clinic procedures and documentation practices.
  • Reduced waiting times by implementing effective scheduling practices and improving communication among staff members.
  • Optimized appointment scheduling procedures, increasing productivity without sacrificing patient experience or quality of care.
  • Spearheaded quality improvement initiatives that led to increased accuracy in diagnoses, prescribing practices, and clinical decisionmaking.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Supervised daily clinic operations, ensuring efficient patient flow and optimal resource allocation.
  • Coordinated staff schedules, enhancing coverage and maintaining high service standards.
  • Trained new personnel on clinic procedures, fostering a collaborative team environment.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.

Medical Secretary

Kentuckycare
09.2015 - 12.2017

Medical Secretary

Jackson Purchase Medical Associates
09.2012 - 09.2015
  • Managed patient scheduling and coordinated appointments to optimize clinic workflow.
  • Maintained accurate patient records using Electronic Health Record (EHR) systems, ensuring data integrity.
  • Assisted in billing processes by verifying insurance information and processing claims efficiently.
  • Responded to patient inquiries promptly, enhancing customer service experience within the office.
  • Trained new staff on administrative protocols, fostering a supportive team environment.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
  • Boosted patient retention by providing exceptional customer service and building rapport with each individual.
  • Improved patient flow and reduced wait times with effective appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Insurance Follow-Up Representative

Mercy Health Hospital
10.2010 - 09.2012
  • Managed patient scheduling using electronic health record systems to enhance operational efficiency.
  • Coordinated communication between medical staff and patients to streamline appointment processes.
  • Processed medical records and documentation, ensuring accuracy and compliance with healthcare regulations.
  • Assisted in the preparation of patient charts for consultations, improving workflow for healthcare providers.
  • Responded to patient inquiries regarding appointments and services, fostering positive patient relations.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
  • Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
  • Streamlined patient check-in process, reducing wait times and improving patient experience.

Education

Associate Of Applied Science - Health Information Management

West Kentucky Community And Technical College
Paducah, KY
12.2010

Skills

  • Administrative leadership
  • HIPAA compliance
  • Clinical management
  • Employee training
  • Operations management
  • Employee recruitment
  • Program management
  • Corporate compliance
  • Revenue management
  • Employee performance evaluations
  • Schedule management
  • Employee recruitment and hiring
  • Clinical quality program standards
  • Facility inspections
  • Data analysis

Timeline

Market Clinic Manager

Lifepoint Health
03.2022 - Current

Clinic Supervisor

Lifepoint Health
10.2021 - 03.2023

Clerk Administrator

Lifepoint Health
07.2020 - 07.2021

Referral Specialist

Kentuckycare
01.2019 - 05.2020

Clinic Supervisor

Kentuckycare
01.2017 - 12.2019

Medical Secretary

Kentuckycare
09.2015 - 12.2017

Medical Secretary

Jackson Purchase Medical Associates
09.2012 - 09.2015

Insurance Follow-Up Representative

Mercy Health Hospital
10.2010 - 09.2012

Associate Of Applied Science - Health Information Management

West Kentucky Community And Technical College

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