Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CANDIE HUMBERTSON

Lees Summit,MO

Summary

Results-driven professional with a strong work ethic and exceptional interpersonal skills, committed to enhancing customer satisfaction and delivering outstanding service. Known for quickly mastering new skills and navigating change effectively, with a proven ability to operate independently. Adept at time management and organizational strategies, contributing to seamless operations in diverse team environments. Eager to embrace opportunities that support continuous learning and facilitate company growth.

Overview

25
25
years of professional experience

Work History

Customer Service/ Administrative Liaison

TFA Logistics, LLC
Kansas City, MO
01.2018 - Current
  • Enter or create loads for drivers using McLeod.
  • Update shipper/consignee profiles to ensure information is correct in the case of needing to contact for any purpose.
  • Set pickup and delivery appointments, and updated the customer on load status via email and/or telephone.
  • Update and maintain trucker loads in the McLeod Program, often retrieving information for customers.
  • Update client portals online to show their loads as completed or delivered.
  • Knowledge of Computer Operating Systems:
  • Created interoffice business letters for communication with Word.
  • Utilized Microsoft Outlook.
  • Work with the McLeod program to create loads for shipping, and gather information to update client portals.
  • Updated client portals via Internet Explorer.
  • Client portals include: BluJay, Management Transportation, Ryder Online, Manhattan Associates, Navisphere, SAP Transportation, EDI, Oracle Cloud, Frontier Logistics, Retail Link, Penske Logistics, and Retalix.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Responded to emails from vendors regarding product availability or delivery dates.
  • Answered phone calls from customers regarding inquiries about products or services offered by the company.
  • Performed data entry tasks and maintained accurate records.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Provided support services to internal staff members and external clients.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Receptionist

Wilcox Karate Academy
Independence, MO
01.2016 - 01.2019
  • Received calls and answered client questions through in-person, phone, and email contact about offered martial arts classes.
  • Answered client inquiries about workshop schedules, costs, and other required documents needed for new clientele.
  • Oversaw and explained the programs offered for the registration of classes through the online system.
  • Accepted payment for classes via check, cash, card, and Square.
  • Maintained a clean, neat studio.
  • Updated and recorded customer or client information to maintain accounts.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Scheduled and confirmed appointments.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted with special projects assigned by management when required.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

File Clerk

Cactus Counseling Associates
Tucson, AZ
01.2007 - 01.2008
  • Created, updated and maintained client paper and electronic files per employer standards
  • Using the computer program would update information as necessary to client files
  • Purged files according to State regulations
  • Maintained an orderly file room for quick and easy access to paper files
  • Retrieved requested files and delivered to appropriate personnel.
  • Located, retrieved and copied information in response to requests and delivered to authorized users.
  • Organized and filed documents according to established procedures.
  • Performed data entry tasks related to filing activities.
  • Handled sensitive documents with discretion, adhering to confidentiality agreements.
  • Created new files when necessary following established protocols.
  • Prepared labels for new files and folders as needed.
  • Maintained records of filing activities, including document tracking and storage locations.
  • Responded to requests for file retrieval, ensuring timely and accurate access to documents.
  • Eliminated outdated or unnecessary materials according to file maintenance guidelines or legal requirements.
  • Ensured confidentiality and security of all files in compliance with privacy regulations.
  • Classified information into chronological, alphabetical, or numerical order.
  • Answered questions about records or files.
  • Input data into computer systems to support document and information retrieval.
  • Modified or improved filing systems or implemented new filing systems.
  • Handled confidential material with discretion in accordance with company regulations.
  • Located missing records by searching files or contacting individuals assigned to records.
  • Sorted or classified information according to content, purpose or user criteria.
  • Destroyed outdated and protected information in digital and physical formats.
  • Verified accuracy of filing information prior to indexing documents into the system.
  • Collaborated with other departments to ensure accurate record-keeping practices are followed.
  • Answered inquiries regarding filed materials or their location within the system.
  • Consolidated outdated files to inactive storage, following guidelines and legal requirements.
  • Assisted in developing and implementing new filing systems to address evolving business needs.
  • Inspected materials or files to verify correct placement, legibility or condition.
  • Collaborated with team members to update and maintain office filing procedures.
  • Pulled files for staff, management and third-party requests.
  • Provided administrative support as needed, including data entry and document preparation.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.

Sales Representative

AVON
Tucson, AZ
01.2004 - 01.2007
  • Facilitated sales of cosmetics and skin care products to help empower both women and men to feel and look their best
  • Held in person consultations to get to know potential clients and assess their needs
  • Kept inventory of revolving product
  • Ordered from AVON directly for product replenishment needs
  • Maintained stock in an orderly system and distributes product to clients in timely fashion
  • Communicated with clients via follow ups to maintain product based relationships
  • Developed key customer relationships to increase sales.
  • Identified customer needs by asking questions and advising on best solutions.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Generated new sales leads through cold calling and networking activities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed and maintained relationships with key clients to ensure repeat business.

Auditor/Team Leader

RGIS Inventory Specialists
Tucson, AZ
01.2000 - 01.2007
  • Lead a team of four (4) Inventory Specialists
  • Inventoried a variety of products including, but not limited to, grocery, clothing, jewelry, hardware, toys, pharmaceutical, etc
  • Assisted with the final print out of paperwork, the walk through and counts of product to complete an inventory
  • Performed physical counts of products for customers
  • Ensured timely completion of all assigned tasks within set deadlines.
  • Prepared detailed audit workpapers for review by senior auditors.
  • Worked closely with management to discuss external audit results and action plans.
  • Developed strategies to assess operational efficiency and effectiveness across all departments.
  • Researched and implemented best practices to improve audit results.
  • Managed and trained team members to enhance audit department performance and increase operational efficiency.
  • Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Maintained positive working relationship with fellow staff and management.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Lincoln College Preparatory
Tucson, AZ
05-1998

Some College (No Degree) - Applied Science

Pima Community College
Tucson, AZ

Skills

  • Multitasking proficiency
  • Office administration
  • Scheduling
  • Customer service
  • Critical thinking
  • Customer and client relations
  • Multi-line telephone systems
  • Problem-solving abilities
  • Clear communication
  • Effective communication
  • Professional correspondence
  • Manage correspondence
  • Inventory control
  • Records management
  • Typing speed
  • Set appointments
  • Electronic records management
  • Active listening
  • Employee communications
  • Clerical support
  • Data entry
  • Multitasking
  • Administrative procedures
  • Back office operations
  • Database entry
  • Verbal and written communication

References

References available upon request.

Timeline

Customer Service/ Administrative Liaison

TFA Logistics, LLC
01.2018 - Current

Receptionist

Wilcox Karate Academy
01.2016 - 01.2019

File Clerk

Cactus Counseling Associates
01.2007 - 01.2008

Sales Representative

AVON
01.2004 - 01.2007

Auditor/Team Leader

RGIS Inventory Specialists
01.2000 - 01.2007

High School Diploma -

Lincoln College Preparatory

Some College (No Degree) - Applied Science

Pima Community College

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CANDIE HUMBERTSON