Candie Klein
Antelope,USA
Summary
Customer service-focused and cost-conscious manager with extensive experience in both front and back of the house operations. Dedicated to creating a welcoming and energetic atmosphere for guests and staff alike. Proven track record of building a customer service-oriented team that enhances the overall dining experience. Successful in collaborating with staff to increase check averages through effective up-selling of food and beverages. Strong understanding of food quality, line checks, food presentation, wine pairings, and wine knowledge. Maintains a keen eye for cleanliness and sanitation to ensure a visually appealing workplace that enhances the dining experience for guests.
Overview
14
14
years of professional experience
Work History
Assistant Manager
THE COUNTER BURGER
01.2019 - 01.2020
- Manager
- Responsible for all restaurant operations including inventory, P&L, food quality, temps, all staff compliant with safety standards
- Customer service an A + and always with making guests happy and comfortable
- I also did off site catering and this is something I know a lot about with reference to decorating food safety and standard
- Manager leader
- Oversaw day to day restaurant, bank, bar and store operations
- Opened and closed All of the above
- Counted cash drawers and coordinated change orders for employees
- Answered questions from customer and client over the phone, email, and in person
Assistant General Manager
On the Border
01.2017 - 01.2018
- Catering Manager in charge of getting catering and also facilitated in house full service banquets
- In charge of ordering and focus on bar staff regarding pouring and accuracy
- Restaurant Manager
- Food ordering from Sysco
- Inventory
- Focus on guest interaction and table touching at all times
- Interviewing and hiring
- Food quality a must and if it is not right, it does not go to the guest
- Constant cleanliness and directing both FOH/BOH with the normal side work as well as extra cleaning weekly
- Good rapport with my staff as well as my fellow managers and also upper management
General Manager
Pasta Pomorodo
06.2012 - 12.2016
- Inventory
- Daily P&L
- Always concentrating on labor/sales
- Excellent food quality, I was able to cook any recipe myself
- Focused on guest Interactions
- Focus on training to make sure my staff is doing their best
- Focus on the atmosphere of the restaurant
- Daily shift meetings with all staff to keep the momentum of excellent service and quality food
- Strong rapport with all vendors since I do ordering for food and wine
- Marketing once a week face to face with companies in the area which has very much accelerated the catering aspect of the restaurant
- Make all schedules, managers and FOH/BOH
- In charge of interviewing and hiring
- Regular side work as well as weekly cleaning lists for both FOH/BOH
- My focus is to make my staff the best that they can be and my guests leave happy and want to return
- Great rapport with my staff and upper management
Restaurant Manager
On the Border
06.2007 - 05.2012
- Catering Manager in charge of getting catering and also facilitated in house full service banquets
- Bar manager in charge of ordering and focus on bar staff regarding pouring and accuracy
- Food ordering from Sysco
- Inventory
- Focus on guest interaction and table touching at all times
- Interviewing and hiring
- Food quality a must and if it is not right, it does not go to the guest
- Constant cleanliness and directing both FOH/BOH with the normal side work as well as extra cleaning weekly
- Good rapport with my staff as well as my fellow managers and also upper management
General Manager
Amber
06.2006 - 06.2007
- Learned a lot about wine
- Accounting/P&L
- In charge of scheduling
- Responsible for coordinating equipment repair
- Ensured great food quality
- Staff quality and hiring when needed
- Cleanliness of all areas of the restaurant
- Focused on the customer experience
Education
some college -
High school diploma or GED -
Skills
- Restaurant Management
- Profit & Loss
- Equipment Repair
- Catering
- Payroll
- Labor Cost Analysis
- Food Safety
- Recruiting
- Banquet Experience
- Forecasting
- Kitchen Management Experience
- Budgeting
- Inventory Control
- Bartending
- Microsoft Word
- POS
- Purchasing
- Quality Assurance
- Supervising Experience
- Leadership
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Compliance understanding
- Sales Growth
- Policy Enforcement
- Sales Reporting
- Performance reviewing
- Cost Control
- Cost Reduction
- Customer service and satisfaction
Timeline
Assistant Manager
THE COUNTER BURGER
01.2019 - 01.2020
Assistant General Manager
On the Border
01.2017 - 01.2018
General Manager
Pasta Pomorodo
06.2012 - 12.2016
Restaurant Manager
On the Border
06.2007 - 05.2012
General Manager
Amber
06.2006 - 06.2007
High school diploma or GED -
some college -
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