Candiedra Ham
Shreveport,LA
Summary
Dynamic and dependable professional with a proven track record at Camp Bow Wow, excelling in customer service and teamwork. Recognized for problem-solving abilities and attention to detail, consistently enhancing operational efficiency and fostering positive relationships. Adaptable and organized, committed to delivering exceptional results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Prep Lead
Camp Bow Wow
12.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Maintenance Technician
Jolie Apartment Complex
02.2021 - 06.2022
- Operated varied hand and power tools to complete repairs.
- Followed safety protocols to minimize workplace accidents.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
- Revamped workshop organization, leading to more efficient workflow and easier access to tools.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Reported issues to property manager so effective resolutions could be put into place.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Team Lead /Manager on Duty
Piccadilly Cafeteria
02.2015 - 06.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
Sales Associate
Baskin Robins
04.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Northwood
Shreveport, LA05-1995
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Attention to detail
- Organization and time management
- Flexible and adaptable
Accomplishments
- Supervised team of 12+ staff members.
Timeline
Prep Lead
Camp Bow Wow
12.2022 - Current
Maintenance Technician
Jolie Apartment Complex
02.2021 - 06.2022
Sales Associate
Baskin Robins
04.2015 - 05.2016
Team Lead /Manager on Duty
Piccadilly Cafeteria
02.2015 - 06.2020
High School Diploma -
Northwood
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