Candi L. Groton
Willards,Maryland
Overview
16
16
years of professional experience
Summary
Highly dependable, results-driven professional with 11 years of experience in higher education. Outgoing with pleasant demeanor, excellent communication skills; easily establishes strong and positive relationships with co-workers, customers, and patients. Recognized for leadership skills, project completions and willingness to assume additional responsibilities. Self-motivated with a passion to achieve objectives through dedication, integrity, trust and hard work.
Work History
Home Health Care Supurvisor
Eastern Shore Home Health Care
Salisbury, Maryland
01.2011 - Current
- Determine patient's needs
- Conducted employer screening for new employees
- Trained new employees on patient procedures
- Case management
- Processed, analyzed and evaluated demographic information
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Scheduling of employees and coordination with other home health agencies to determine the need of patients
- Calculate and approve hours for weekly payroll and coordinate with the accountant
- Managed and dispense medication
- Triaged patients to designated area, performed height, weight, blood pressure and hemoglobin
Customer Care Coach/Sales
Verizon Communications Residential
Salisbury, MD
06.2006 - 01.2011
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Conducted side be-sides and classes to improve operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Developed new employees and on-going performance assessment of current employees.
- Quality analyst
- Resolved complex billing and scheduling issues
- Surpassed company objectives monthly through innovative sales and marketing teqniques
Education
Diploma -
Parkside High School
No Degree - General Studies
Wor- Wic Community College
Salisbury, MDCertified Nursing Assistant - undefined
Wor-Wic Community College
1994
Skills
- Care Plan Management
- Vitals Monitoring and Documentation
- Leadership
- Customer Retention Strategies
- Customer Account Management
- Sales Quota Achievement
- Excellent Attention to Detail
- Online Chat
- Complaint Response
- Customer Information Databases
- Call Volume and Quality Metrics
- Query Escalation
Timeline
Home Health Care Supurvisor
Eastern Shore Home Health Care
01.2011 - Current
Customer Care Coach/Sales
Verizon Communications Residential
06.2006 - 01.2011
Diploma -
Parkside High School
No Degree - General Studies
Wor- Wic Community College
Certified Nursing Assistant - undefined
Wor-Wic Community College
Similar Profiles
Brandon MilliganBrandon Milligan
Family Nurse Practitioner at Eastern Shore Primary Care & WellnessFamily Nurse Practitioner at Eastern Shore Primary Care & Wellness
Meagan DonowayMeagan Donoway
Information System, EMR Clinical Support LPN at Eastern Shore Rural Health SystemInformation System, EMR Clinical Support LPN at Eastern Shore Rural Health System
Sarah MacdonaldSarah Macdonald
Registered Nurse: Intake/Field Nurse at Bay Shore Home Care SolutionsRegistered Nurse: Intake/Field Nurse at Bay Shore Home Care Solutions