Candire Maben

Responsible for performing front office duties including greeting guests, checking 10-20 patients in and out, answering phones, and scheduling.

Key Results

• Perform patient's appointments.
• Facilitate communication between patients and various departments and staff.
• Organize and replenish unit supplies to maintain team readiness for expected demands.
• Establish all facility rules and regulations regarding patient data to promote confidentiality and integrity.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Schedule 63-70 appointments daily for medical test and procedures for varies doctors and facilities. Schedule for multiply Baptist hospitals and doctor's office. Obtain patient demographic and insurance information along with transcribing multiple orders daily.

Key Results:

• Organize and maintain confidential medical files, while managing appointment for patients.
• Operate office equipment, such as voice mail, and use of software applications.
• Answer phone calls and messages for multiple-physician and medical facility, scheduling appointments and handling patient inquiries.
• Maintain confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Verify insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.

Processed verification of demographic, financial and insurance information that was obtained either through preregistration, or scheduling. Administered appropriate payers had been identified, and communicated over 50-80 patients daily their financial obligations , ensured that all patients received the best possible support and their requirements h been met prior to service.

Key Results:

• Secured payments by screening insurance information; identified patients whom required pre-admission approvals from third-party payers; verified approvals; notified patient accounts department of self-paying admissions
• Conducted financial counseling with patients
• Allocated support for physicians regarding authorization and referral activities
• Provided information by answering admitting procedure, hospital regulation and service inquires of patients and public referring inquires
• Answered patient assistance calls, assessed needs, and offered qualified support

Recorded necessary personal information, interviewed 25-30 patients upon admission, secured required signature, prepared and supplied patient data to various hospital departments. Facilitated issues using know solutions as well as researched root cause to provide solutions as needed. Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.

Key Results:

• Collected and ensured accurate demographic and financial clinical information to be entered into EPIC to create medical and financial record.
• Ensured patients signed: Advance Directives and Living Will, Hospital Consent for Treatment and Hospital Financial Release of information.
• Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Supported patient admissions, discharges, and transfers to promote team productivity.