Candis Caplinger
Ashland,KY
Summary
Operations Manager with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Big Sandy Superstore
11.2023 - Current
- I oversee daily operations and ensure efficient workflow, quality, and compliance within our organization. I find new team members through recruiting and our interview process. I manage teams, resources, and budgets. Specifically, I am responsible for office management, inventory, strategic planning, supply coordination, process improvement, and compliance enforcement.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Customer Relations Specialist
Big Sandy Superstore
01.2023 - Current
- In this position I complete a wide variety of tasks. I most frequently answer phones, process payments, record sales data, file paperwork,etc. I clean and restock the office when needed. Including ordering supplies. I also assist with inventory. Daily tasks change upon business needs.
Customer Service Representative
DIRECTV
05.2022 - 11.2022
- I was required to complete research, identify, and resolve customer complaints. The goal was to save customer accounts through creating and maintaining customer great relationships. I was also responsible for placing customer orders. I completed the order and processed payment. I was responsible for completing disconnections on accounts if necessary.
Patient Office Coordinator
King's Daughters Medical Center
09.2021 - 05.2022
- I was responsible for welcoming and registering patients, answering phones, scheduling appointments, calling patients to confirm appointments, navigating through Epic (patient charts), confirming insurance, taking payments and office organization.
Education
Two Semesters
Ashland Community And Technical College
Ashland, KY02.2012
Nursing Assistant - High school diploma or GED
Collins Career Center
Chesapeake, OH08.2004
Skills
- Team leadership, Staff management
- Operations management
- Inventory management
- Employee relations and conflict resolution
- Customer relationship management (CRM)
- Assignment delegation
- Proficient in POS systems
- Basic software navigation skills
- Accurate record keeping
- Training & development
- Clear communication skills
- Sales experience
- Service excellence
- Problem-solving
Certification
- OSHA 10-Hour General Industry
- CPR Certification
Timeline
Operations Manager
Big Sandy Superstore
11.2023 - Current
Customer Relations Specialist
Big Sandy Superstore
01.2023 - Current
Customer Service Representative
DIRECTV
05.2022 - 11.2022
Patient Office Coordinator
King's Daughters Medical Center
09.2021 - 05.2022
Two Semesters
Ashland Community And Technical College
Nursing Assistant - High school diploma or GED
Collins Career Center
Professional Goals
Expand my skill set
Expand professional network
Secure a Leadership Role
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