Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Candis Clements

Richmond,TX

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable and upbeat team member successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience

Work History

Sales Associate

Burlington
08.2021 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged with customers to build rapport and loyalty.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Receptionist

Plush&Co
12.2020 - Current
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Scheduled office meetings and client appointments for staff teams.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Organized, maintained and updated information in computer databases.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Skilled at working independently and collaboratively in a team environment.

Crew Team Member

Chipotle Grill
02.2023 - 02.2024
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
  • Promoted a positive workplace culture through proactive collaboration with colleagues on various projects or initiatives within the restaurant setting.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Increased overall efficiency by promptly restocking supplies as required during shifts.
  • Greeted customers at drive-thru and took food orders.
  • Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
  • Assisted other team members to achieve goals.
  • Observed customer purchases in line and differentiated between standard portions.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
  • Used proper techniques to prepare food and ingredients.

Cashier Team Lead

The Bodega
05.2022 - 12.2023
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Monitored areas for security issues and safety hazards.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Maintained stock to meet expected customer demand.
  • Facilitated and logged store opening, closing, and shift changes.
  • Increased customer loyalty and retention.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Conducted regular audits of register funds, minimizing potential losses due to theft or error.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Educated employees on register use, merchandising, and customer service.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Education

Business Management

University of Houston
Houston, TX

GED -

GED Testing
Richmond Texas
06.2023

Skills

  • Engaging with Diverse Customers
  • Purchase Packaging
  • Ability to Lift 40 pounds
  • Customer and client relations
  • Word Processing
  • Call Answering and Routing
  • Conflict Resolution
  • Security understanding
  • Call Management
  • Project Coordination
  • Typing Speed
  • Office Management
  • Data Entry
  • Meeting deadlines
  • Merchandising and Display
  • Sales Goals Attainment
  • Decision-Making
  • Meeting Sales Goals
  • Stocking and Receiving
  • Customer Assistance
  • Time Management
  • Store Policies and Procedures

Timeline

Crew Team Member

Chipotle Grill
02.2023 - 02.2024

Cashier Team Lead

The Bodega
05.2022 - 12.2023

Sales Associate

Burlington
08.2021 - Current

Receptionist

Plush&Co
12.2020 - Current

Business Management

University of Houston

GED -

GED Testing

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Candis Clements