Candis Henry
Conley,Georgia
Summary
Certified Nursing Assistant offering 15 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner, and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Committed to creating positive rapport with patients and providing quality patient care. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. . Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused on providing professional service and support to every office visitor. Organized and dedicated with 20 years of hands-on experience in administrative roles. I am a hard worker and I love all the careers that I have been in. Hard work helps the world go round I say and I plan to be the best I can be.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA, Caregiver
ShiftMed
08.2023 - Current
- Assisted with meal planning to meet nutritional plans
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Supported bathing, dressing and personal care needs
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Observed and reported unusual symptoms and changes to charge nurse.
Detention Officer
DeKalb County Sheriffs Office
01.2022 - 06.2022
- Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations
- Responded quickly and effectively to any medical emergencies that arose within the facility
- Coordinated with other law enforcement agencies regarding criminal investigations involving detainees
- Maintained records of incident reports and daily logs to document inmate activity
- Provided support and assistance to fellow officers during emergency situations
- Instructed inmates in various educational programs developed for rehabilitation purposes
- Escorted inmates from one area of the detention center to another safely and securely
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly
- Monitored inmate behavior to ensure compliance with facility regulations and procedures
- Attended court hearings related to inmates under supervision when requested by supervisors
- Enforced disciplinary action when appropriate according to established guidelines
- Followed daily routine schedule and took head counts of all inmates in assigned cell block
- Patrolled areas within the detention center on foot or by vehicle to monitor security levels
- Participated in training sessions designed to improve job performance or learn new techniques
- Exercised surveillance and control over 100 inmates
- Performed searches of people, vehicles, mail items and dormitories
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones
- Fingerprinted and photographed incoming and released inmates
- Subdued and trained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons
- Conducted regular safety inspections of all equipment used by staff members or inmates
- Guarded facility entrances to screen visitors
- Took prisoners into custody and escorted to locations within and outside facility
- Instructed inmates in work assignments and explained tasks
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations
- Maintained records of prisoners identification and charges.
Caregiver, Office Assistance, Customer Service
Senior Helpers- Atlanta GA
06.2017 - 01.2022
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Dispersed incoming mail to correct recipients throughout office
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Reported concerns to nurse supervisor to promote optimal care
- Monitored vital signs including blood pressure, temperature and pulse rate
- Educated families about available resources for home health care services in the local community
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Proofread and corrected correspondence and reports for error-free documentation
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Set up and activated customer accounts
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Patient Care Technician and Receptionist
M and S home care services
02.2016 - 05.2017
- Prepared patient chart for admission and compiled appropriate paperwork
- Supported healthy patient skin with bedside baths, wound care and integrity checks
- Restocked unit frequently with necessary medical supplies
- Responded to bell or light signal calls to assist patients with needs
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
- Collaborated with interdisciplinary teams to provide comprehensive care services
- Documented patient intake and dietary requirements and aided with feeding and monitoring
- Educated patients on basic health-related topics such as nutrition, hygiene habits
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN
- Provided emotional support for patients and families during difficult times
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Shaved and draped patients to prepare for surgery, treatment or examination
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Scheduled and confirmed appointments and meetings for management team
- Supervised setup of conference rooms for meetings and office events in common areas
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Served as company concierge to employees requiring assistance with travel arrangements.
Customer Care Representative
Heavenly Help HomeCare
02.2016 - 05.2017
- Promptly responded to customer inquiries and resolved complaints to promote loyalty
- Researched resolutions, contacted necessary departments and responded to customers by phone, mail or fax as follow-up
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Maintained high satisfaction score by consistently resolving first-call issues
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience
- Processed customer account changes with proprietary software
- Audited customer account information to identify issues and develop solutions
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Prevented key account losses by researching discrepancies and correcting problems
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Excelled in exceeding daily credit card application goals
- Updated databases with new and modified customer data
- Led on- and off-site customer support teams across multiple time zones.
Patient Care Assistant
Visiting Angels Home Care
10.2012 - 01.2016
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team
- Promoted patient comfort by quickly responding to calls and handling diverse needs
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Responded to bell or light signal calls to assist patients with needs
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning
- Documented patient intake and dietary requirements and aided with feeding and monitoring
- Responded quickly to emergency situations following established protocols
- Counseled patients on pain management, treatment procedures and physician instructions
- Helped maintain a clean environment in all areas assigned
- Collected specimens for laboratory tests upon request of medical staff
- Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
Education
Some College (No Degree): Criminalistics And Criminal Science -
Ga Highlands College
High School Diploma -
Sprayberry High School
08.2012
Skills
- Transporting Patients
- Mobility Assistance
- Quality Assurance
- Defensive Techniques
- Inmate Observation
- Security and Sanitation Checks
- Surveillance
- Call Management
- Inbound and Outbound Calling
- Scheduling
- Critical Thinking
- Document Control
- Grammar
- Human Resources Management
- Customer Relationship Management
- Needs Assessment
- Training and Development
- Staff Development
- Schedule Oversight
- 20 years of experience in customer service and support
- 15 years in patient care
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and Access
- Type 45 WPM
- Fee Management
- Bank Deposits
Accomplishments
- Achieved P.O.S.T. by completing Dekalb County Police Department with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CNA - Certified Nurse Assistant
- DOCC- Detention Officer Certification Course
Timeline
CNA, Caregiver
ShiftMed
08.2023 - Current
Detention Officer
DeKalb County Sheriffs Office
01.2022 - 06.2022
Caregiver, Office Assistance, Customer Service
Senior Helpers- Atlanta GA
06.2017 - 01.2022
Patient Care Technician and Receptionist
M and S home care services
02.2016 - 05.2017
Customer Care Representative
Heavenly Help HomeCare
02.2016 - 05.2017
Patient Care Assistant
Visiting Angels Home Care
10.2012 - 01.2016
Some College (No Degree): Criminalistics And Criminal Science -
Ga Highlands College
High School Diploma -
Sprayberry High School
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