Summary
Overview
Work History
Education
Skills
Timeline
Generic

CANDIS MIMS

Willingboro,NJ

Summary

Seasoned Claims Specialist with comprehensive background in insurance claim processing, policy interpretation, and dispute resolution. Have successfully managed high-volume claims environments, demonstrating keen ability to stay organized under pressure. Known for strong analytical skills, adept at reviewing documentation and validating coverage decisions. Consistently ensure prompt, fair settlements while maintaining compliance with industry regulations.

Overview

10
10
years of professional experience

Work History

Resident Service Coordinator

Franklin Commons
Bensalem, PA
05.2024 - Current
  • Company Overview: AION Management.
  • Assist residents with accessing local community services, resources, and programs.
  • Coordinate with vendors and contractors to schedule repairs, maintenance, and other services.
  • Act as a liaison between residents and property management, addressing concerns and needs.
  • Maintain an open-door policy for residents, and respond to inquiries promptly.
  • Provide excellent customer service, and display a courteous and professional attitude toward all customers.
  • Manage office supplies inventory, and place orders as necessary.
  • Provide administrative assistance to senior management and other staff.
  • Manage schedules, appointments, and meetings with contractors.
  • Prepare and distribute communications, such as memos, emails, and reports.
  • Work closely with the Property Manager and maintenance team to ensure a safe, well-maintained community.
  • Create purchase orders for vendor invoices, and ensure they are processed correctly for payment.

Leasing Consultant

Franklin Commons
Bensalem, PA
01.2024 - 05.2024
  • Company Overview: AION Management
  • Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
  • Support the Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate.
  • Collect, accurately process, and report the receipt of application fees, security deposits, rents, and other fees.
  • Accurately enter all prospect and resident data into RealPage in a timely manner.
  • Comply with all Fair Housing regulations, local and state regulations, and other laws as they relate to property-specific guidelines and occupancy standards.
  • Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours, and curb appeal standards are met.
  • Provide excellent customer service, and display a courteous and professional attitude toward all prospects and residents.
  • Prepare and distribute communications, such as memos, emails, and reports
  • Maintained accurate records of correspondence with and from tenants.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.

Onboarding Specialist

Gusto/Zen Payroll
Denver, CO
09.2021 - 09.2023
  • Company Overview: Denver, CO (Remote)
  • Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure the timely delivery of benefits.
  • Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto customers.
  • Work directly with clients to implement employee benefit packages specific to our customers' needs.
  • Provide guidance, support, and manage escalations with customers at key moments in their relationship with Gusto during their benefits journey.
  • Manage multiple priorities using Salesforce and other technology platforms in my digital workspace.
  • Proficiency with Salesforce and Google Suite.
  • Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
  • Collaborated with IT department to ensure timely setup of computer accounts and email for new hires.

Benefits Advocate/Claims Manager

Corporate Synergies
Camden, NJ
04.2015 - 09.2021
  • Company Overview: Camden, NJ
  • Assist clients with inquiries regarding their health plans and wellness programs by leveraging in depth knowledge about various health plans and compliance guidelines such as COBRA, HIPAA and ERISA
  • Manage resolution of insurance and benefit issues for clients
  • Responsible for communicating and working with several health insurance carriers to address claims and plan design inquiries
  • Effectively work with the assigned insurance carrier to resolve referral, authorization, and predetermine issues.
  • Educate clients and peers on the proper utilization and guidance of the most cost-effective plan usage.
  • Provide guidance, assistance, and support to customers at key moments in their benefits journey.
  • Assist with patient advocacy and the completion of pre-certifications.
  • Develop and update all applicable, required documents for plan provisions and administrative events.
  • Review Summary Plan Descriptions (SPDs) and benefit summaries for accuracy.
  • Developed strategies for handling difficult cases based upon knowledge of legal principles and precedent decisions.
  • Engaged in continuous professional development to stay informed on advocacy best practices and emerging issues.

Education

Bachelor of Arts - Fashion Marketing And Merchandising

Johnson And Wales University
Online
05-2026

High School Diploma -

Willingboro High School
Willingboro
06-2006

Skills

  • Client support
  • Onboarding
  • Open enrollment coordination
  • COBRA
  • HIPAA
  • ERISA compliance
  • Claims resolution
  • Salesforce
  • Oracle
  • ADP
  • Benefits Live
  • Paycom
  • PeopleSoft
  • RealPage
  • Oral communication
  • Written communication
  • Rapport building
  • Client objection resolution
  • Attention to detail
  • Task prioritization
  • Deadline management
  • Leasing
  • Resident relations
  • Vendor coordination
  • Maintenance scheduling
  • Issue resolution
  • Escalation management
  • Scheduling
  • Reporting
  • Meeting coordination
  • Office supply management
  • Microsoft Office Suite
  • Google Suite
  • Fair Housing knowledge
  • Property management laws
  • Benefits regulations
  • Independent work
  • Cross-functional teamwork
  • Quick learning
  • Adaptability
  • Inventory management
  • Data entry
  • Effective communication
  • Customer service
  • Compassionate care

Timeline

Resident Service Coordinator

Franklin Commons
05.2024 - Current

Leasing Consultant

Franklin Commons
01.2024 - 05.2024

Onboarding Specialist

Gusto/Zen Payroll
09.2021 - 09.2023

Benefits Advocate/Claims Manager

Corporate Synergies
04.2015 - 09.2021

Bachelor of Arts - Fashion Marketing And Merchandising

Johnson And Wales University

High School Diploma -

Willingboro High School

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CANDIS MIMS