Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Candis Pollard

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience

Work History

Senior CNC Machinist

Smith and Nephew
09.2014 - 12.2024
  • Maintained tight tolerances with design specifications.
  • Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
  • Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
  • Trained and coached new team members on proper machine set-up procedures.
  • Ensured consistent high-quality output by conducting thorough inspections using various gauging techniques.
  • Maintained detailed documentation of completed tasks, ensuring accurate record-keeping for future reference or process improvements.

Inventory Control Analyst

Wynit Distribution
10.2009 - 09.2014
  • Analyzed inventory levels to optimize stock replenishment and reduce excess inventory costs.
  • Developed and implemented inventory control procedures, enhancing accuracy of stock records.
  • Coordinated cycle counting processes, ensuring compliance with company standards and improving reliability of data.
  • Trained junior analysts on best practices for inventory management and system utilization.

Receiving Coordinator

Fry's Electronics
08.2011 - 09.2013
  • Coordinated receipt and inspection of incoming inventory, ensuring quality control compliance.
  • Managed documentation and data entry for received goods using inventory management systems.
  • Oversaw daily operations of receiving department, optimizing workflows for timely processing of shipments.
  • Developed training materials for new hires, facilitating smooth onboarding in receiving functions.

Loss Prevention/ Customer Service Agent

SITEL
06.2005 - 07.2011
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers..
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Education

Associates of Occupational Studies - Medical

Vatterott Career College
Memphis, TN
08.2011

Skills

  • Customer service
  • Customer support
  • Data entry
  • Customer satisfaction
  • Time management
  • Attention to detail

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Availability: Anywhere, Anywhere
  • Visa Status: Authorized to work in the US for any employer
  • Work Permit: Authorized to work in the US for any employer

Languages

English
Spanish
Elementary

Timeline

Senior CNC Machinist

Smith and Nephew
09.2014 - 12.2024

Receiving Coordinator

Fry's Electronics
08.2011 - 09.2013

Inventory Control Analyst

Wynit Distribution
10.2009 - 09.2014

Loss Prevention/ Customer Service Agent

SITEL
06.2005 - 07.2011

Associates of Occupational Studies - Medical

Vatterott Career College

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Candis Pollard