Candis Shackelford
Fort Walton Beach,FL
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to any company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Pharmacy Technician
Walgreens
Destin, Florida
06.2021 - 12.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured, and compounded medications following standard procedures.
Senior Administration Clerk
Department Of Revenue Child Support Services
Crestview, Florida
06.2018 - 07.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Received and routed business correspondence to correct departments and staff members.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Prepared meeting materials and took clear notes for office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Produced high-quality communications for internal and external use
- Prepared meeting rooms and materials and recorded important information
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Created reports and developed improvements and enhancements to automate records and file systems
- Routed business correspondence, documents and messages to correct departments and staff members
Health Insurance Representative
Health Insurance Marketplace
Lynn Haven, Florida
09.2014 - 11.2016
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered 40 inbound calls per 8 hours from existing and future policyholders to answer inquiries and discuss insurance options.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
Instrument Technician
Ascension Sacred Heart Bay Medical Center
Panama City, FL
07.2013 - 09.2014
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Inspected sterile package integrity prior to distribution.
- Inspected, decontaminated, disinfected, sterilized and assembled surgical and patient care reusable equipment and instrument for surgical procedures.
- Knowledgeable and adheres to OSHA, AAMI, AORN, and JCAHO regulations.
- Transported patients to and from surgical procedures.
- Studied and interpreted equipment manuals, circuit diagrams, blueprints and schematics to determine corrective actions for repairs, calibrations and installations
- Conducted preventive maintenance and troubleshooting of metering instruments
Senior Human Resources Specialist
United States Army
Fort Campbell, Kentucky
09.2001 - 03.2008
- Handled Incoming and outgoing personnel for deployment purposes.
- Monitored employee performances and performed reviews.
- Analyzed company trends and rectified employee performance issues.
- Planned new training orientations and handled contracts.
- Trained new employees on company and communication standards.
- Developed and presented progress reports on HR department.
- Reviewed and screened applicant resumes to identify qualified candidates for specialized training programs.
- Greeted visitors and determined who should have access to high ranking personnel.
- Attended corporate meetings and took minutes and prepared reports and presentations.
- Analyzed company trends and rectified employee performance issues
- Conserved time and improved workflows by handling special projects and emergency solutions
Education
No Degree - Surgical Technology
Lamson Junior College
Tempe, AZ11.2010
No Degree - Diagnostic Medical Sonography
Gulf Coast State College
Panama City, FLNo Degree - License Practical Nursing
Tom P. Haney Technical Center
Panama City, FLNo Degree - Pharmacy Technician
Pharmacy Technician Apprenticeship
WalgreensHigh School Diploma -
Madison County High School
Madison, FL05.2000
Skills
- Prescription Pricing
- Answering and Routing Calls
- Pharmaceutical Services
- Cash Register Operations
- Organization and Prioritization
- Wholesale Ordering
- Critical Thinking
- Excellent written and verbal skills
- Adheres to confidentiality procedures
- Outstanding customer service skills
- Enjoys fast paced environment
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreens
06.2021 - 12.2021
Senior Administration Clerk
Department Of Revenue Child Support Services
06.2018 - 07.2020
Health Insurance Representative
Health Insurance Marketplace
09.2014 - 11.2016
Instrument Technician
Ascension Sacred Heart Bay Medical Center
07.2013 - 09.2014
Senior Human Resources Specialist
United States Army
09.2001 - 03.2008
No Degree - Surgical Technology
Lamson Junior College
No Degree - Diagnostic Medical Sonography
Gulf Coast State College
No Degree - License Practical Nursing
Tom P. Haney Technical Center
No Degree - Pharmacy Technician
Pharmacy Technician Apprenticeship
High School Diploma -
Madison County High School
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