Candis Wilson
Durham,NC
Summary
Proactive professional with extensive experience in managing daily operations and training staff in healthcare settings. Detail-oriented Medication Technician skilled in medication administration, team supervision, and client relationship management. Focused on compliance and enhancing resident well-being through effective communication and problem-solving strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medication Technician (SIC)
Brookdale Assisted Living
Chapel Hill, North Carolina
07.2025 - Current
- Administered medications following established protocols and resident care plans.
- Monitored residents for side effects, reporting changes to nursing staff promptly.
- Supervised daily operations to ensure team efficiency and compliance with protocols.
- Trained new staff on operational procedures and safety protocols.
- Maintained inventory levels, reporting needs for restocking supplies.
- Organized medication storage for efficient access and compliance with regulations.
- Documented medication administration accurately in electronic health records systems.
- Reported adverse events or medication errors to appropriate personnel.
Assistant Administrator
Durham Ridge Assisted Living
Durham, North Carolina
01.2024 - 01.2025
- Managed resident records through electronic health systems to ensure data accuracy.
- Coordinated staff and resident schedules to optimize daily activities.
- Communicated with families regarding resident well-being and updates.
- Supported healthcare staff in medication administration procedures for compliance.
- Organized community engagement events to foster resident participation.
- Facilitated training sessions for new staff on policies and procedures.
- Answered phone calls, responded to emails, and directed inquiries efficiently.
Inside Account Manager
Sports Endeavors
Hillsborough, North Carolina
01.2021 - 01.2024
- Managed client accounts, enhancing retention and satisfaction levels.
- Collaborated with sales teams to create customized solutions for clients.
- Maintained precise records in CRM systems for effective account management.
- Facilitated clear communication between clients and internal departments.
- Resolved client inquiries swiftly to improve service experience.
- Analyzed account data to uncover upselling opportunities.
Customer Service Supervisor
Extended Stay America
Raleigh, North Carolina
01.2016 - 03.2021
- Supervised daily operations of customer service team, boosting efficiency and productivity.
- Resolved guest complaints promptly to enhance satisfaction and foster retention.
- Trained new staff on customer service protocols and company standards.
- Coordinated schedules and assigned tasks to optimize team workflow.
- Implemented training programs to elevate staff skills and improve service quality.
- Collaborated with management to devise effective customer service strategies.
Education
CNA 1
Vance-Granville Community College
Henderson, North Carolina, NC06-2012
High School Diploma -
Job Corps
Kittrell, NC01-2012
Some College (No Degree) - Business Administration and Management
Alamance Community College
Graham, NCSome College (No Degree) - Medical Assistance
Ecpi University
Raleigh, NCSkills
- Medication administration
- Electronic health records
- Side effect monitoring
- Staff training
- Inventory management
- Client account management
- Scheduling coordination
- Problem solving
- Data accuracy
- Team leadership
- Daily living assistance
- Patient observation
- Safety management
- Healthcare regulations
- Patient care
- Patient assessments
- Medical records management
- Records updating
- Dosage calculation
Certification
- Medication Aide Certification
- CNA 1 Certification
Timeline
Medication Technician (SIC)
Brookdale Assisted Living
07.2025 - Current
Assistant Administrator
Durham Ridge Assisted Living
01.2024 - 01.2025
Inside Account Manager
Sports Endeavors
01.2021 - 01.2024
Customer Service Supervisor
Extended Stay America
01.2016 - 03.2021
CNA 1
Vance-Granville Community College
High School Diploma -
Job Corps
Some College (No Degree) - Business Administration and Management
Alamance Community College
Some College (No Degree) - Medical Assistance
Ecpi University