Candise Balinski
Baytown,TX
Summary
Detail-oriented professional specializing in customer service and medical billing. Expertise in appointment scheduling and data entry, ensuring compliance with quality standards. Proven ability to enhance operational efficiency and improve patient experiences through strong communication and multitasking skills. Experienced in managing high volumes of inbound calls while maintaining customer satisfaction and effective relationships.
Overview
4
4
years of professional experience
Work History
Front Desk Administration
Business Health Partners
Deer Park, TX
12.2024 - Current
- Executed patient check-in and check-out procedures, ensuring completion of all required services during visits.
- Conducted drug screenings, vital checks, lab work, and respirator mask fittings.
- Uploaded documents and processed billing accounts and invoices efficiently.
- Facilitated communication with patients and companies, including DISA and CRL, via phone calls.
Health Registration Representative
Health and Safety Council
Pasadena, TX
02.2022 - 11.2024
- Proving front desk support and customer service satisfaction to patients.
- Check in/check out patients.
- Scheduling appointments in-person/ via phone.
- Assuring all patients' information and services are correct.
- Money handling and billing accounts.
- Organized paperwork for workers compensation cases.
- Registered patient information using electronic health record systems.
Customer Service Representative
Universal Plant Services
Deer Park, TX
11.2021 - 02.2022
- Coordinated scheduling for fit tests, physicals, drug screenings, and safety council classes for employee processing.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Managed onboarding training sessions and conducted craft testing in computer lab.
- Uploaded medical documentation to maintain compliance records promptly.
- Utilized Word and Excel to support various operational tasks.
Education
High School Diploma -
Crosby High School
Crosby, TX05-2019
Skills
- Customer service excellence
- Time management
- Punctuality
- Multitasking
- Effective communication
- Quality commitment
- Data entry accuracy
- Appointment scheduling
- Record maintenance
- Account management
- Medical billing expertise
- Attention to detail
- Phone etiquette
References
- Tywaneisha Spiller, Bayshore Southeast Hospital, Phlebotomy Supervisor, Tywaneisha.spiller@hcahealthcare.com
- Christy Alexander, Universal Plant Services, Compliance Supervisor, (830) 216-0621
- Kaylee Webb, Fresensius' Medical Care, (281) 608-1096
Timeline
Front Desk Administration
Business Health Partners
12.2024 - Current
Health Registration Representative
Health and Safety Council
02.2022 - 11.2024
Customer Service Representative
Universal Plant Services
11.2021 - 02.2022
High School Diploma -
Crosby High School