Candise Hill
Pomona,CA
Summary
Attentive Assistant brings experience working as support staff for Pacific Dermatology Institute. Focused on building excellent rapport with others, providing inventory support and working on multiple projects simultaneously. Assists team of office professionals with administrative and organizational needs.
Overview
6
6
years of professional experience
Work History
Back Office Assistant
Pacific Dermatology Institute
Upland, CA
09.2020 - Current
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Answered work phones and routed correspondence to correct parties.
- Organized and filed important company documents, spreadsheets and reports.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Explained treatment procedures and physicians' instructions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted back office patient processes to reduce office wait times.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Changed dressings on wounds to prevent infection and check for healing.
Results Coordinator
DISA Global Solutions
Ontario, CA
11.2019 - 09.2020
- Gathered biological samples for laboratory tests.
- Maintained compliance with standards for patient confidentiality, work accuracy and infection control.
- Processed specimens and prepared each for shipment to testing laboratories.
- Performed basic procedures using in-office testing equipment.
- Received and routed results to proper personnel.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Captured client and specimen data electronically to build and update files.
- Met quality control standards by examining specimens for adequacy and appropriateness.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Developed exemplary rapport with personnel and patients by demonstrating compassion and scientific expertise.
- Interpreted test results and determined need for retesting.
- Employed scientific methods to promote quality of collected samples and stored specimens.
- Communicated with patients with compassion while keeping medical information private.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
Personal Trainer
24 Hour Fitness
Walnut, CA
05.2018 - 12.2019
- Demonstrated safe and proper exercise techniques to clients.
- Communicated with clients to determine goals and performed client assessments.
- Created personal training experiences for clients.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Suggested exercise modifications to individual clients to avoid strain and injury.
- Measured client overall fitness by completing comprehensive evaluations and physician clearances.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Assisted clients with developing reasonable diets and nutritional guidelines.
- Resolved member and guest complaints or notified supervisor for solutions.
- Built and established lasting relationships using encouragement and personal support.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
- Enforced safety rules and procedures to minimize injuries.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Wiped down exercise mats, weights and equipment prior to and after use.
- Demonstrated proper breathing techniques and meditation exercises.
- Treated minor injuries and administered first aid.
- Promoted classes and facility amenities on social media.
Education
Licensed Vocational Nurse - Nursing
American Career College
Ontario, CA10.2023
Associate of Arts - Kinesiology
Mt San Antonio College
Walnut, CA12.2018
Skills
- Customer Support
- Onboarding and Orientation
- Positive Attitude
- Attention to Detail
- Work Planning and Prioritization
- Delegating Work
- Written and Verbal Communication
- Professional and Friendly
- Policy and Procedure Adherence
- Recordkeeping
- Information Confidentiality
- Multitasking and Time Management
- Ease with Computers and Technology
- Database and Client Management Systems
- Meticulous Attention to Detail
Timeline
Back Office Assistant
Pacific Dermatology Institute
09.2020 - Current
Results Coordinator
DISA Global Solutions
11.2019 - 09.2020
Personal Trainer
24 Hour Fitness
05.2018 - 12.2019
Licensed Vocational Nurse - Nursing
American Career College
Associate of Arts - Kinesiology
Mt San Antonio College
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