Candise Jackson
Eagle Point,Oregon
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic, with expertise in anticipating professional needs and proactively identifying and resolving problems. Proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Robinson Brothers Construction
Medford, OR
05.2022 - 07.2022
- Assisted the manager in all his functions.
- Built jobs.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Filed paperwork and organized computer-based information.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Managed and reviewed filing and office systems.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
Office Manager
Overkill Home Repair/Nemesis Pest Control
Jacksonville, OR
05.2021 - 10.2021
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Launched Buildertrend.
- Taught Buildertrend to the employees.
911 Emergency Dispatcher
Emergency Communications Of Southern Oregon
Central Point, OR
06.2006 - 02.2021
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used CAD to track and maintain case incident numbers and logs.
- Used CAD to track and maintain case incident numbers and logs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Trained new dispatchers.
- Use CAD to track and maintain case incident numbers and logs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Read system maps and caller information, and documented details in system.
- Handled approximately 100 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
Education
No Degree - Crimonology
Southern Oregon University
Ashland, ORNo Degree - Criminology
Rogue Community College
Grants Pass, ORHair,, Skin And Nails - Hair, Skin And Nails
Phagans Medford Beauty School
Medford, OR10.2015
High School Diploma -
Eagle Point High School
Eagle Point, OR02.1999
Skills
- Resource Coordination and Allocation
- Office Equipment Operation
- Appointment Coordination
- Ease with Computers and Technology
- Research and Analytical Skills
- Document and File Management
- Confidentiality and Data Protection
- Computers and Technology
- Multi-Line Telephone Systems
- Database and Client Management Systems
- Multitasking and Time Management
- Strong Organizational Skills
- Correspondence Writing
- Employee Communications
- Excel Spreadsheets
- Meeting Minutes
- Meeting Planning
- Detailed Meeting Minutes
- Employee Training
- Transporting Files
- Memo Preparation
- Spreadsheet Management
- Document Sorting
- Labor Relations
- 10-Key Proficiency
- Data Entry Documentation
- Process Optimization
- Highly Efficient and Productive
- Administrative Procedures
- Organizing and Categorizing Data
- PC Proficiency
- Remote Conferencing
- Electronic Records Management
- Directing Callers
- Transcription and Dictation
- Writing and Editing Skills
- Account Investigations
- Complex Data Interpretation
Accomplishments
- Earned the Oregon State Lifesaver Award in 2017.
Timeline
Administrative Assistant
Robinson Brothers Construction
05.2022 - 07.2022
Office Manager
Overkill Home Repair/Nemesis Pest Control
05.2021 - 10.2021
911 Emergency Dispatcher
Emergency Communications Of Southern Oregon
06.2006 - 02.2021
No Degree - Crimonology
Southern Oregon University
No Degree - Criminology
Rogue Community College
Hair,, Skin And Nails - Hair, Skin And Nails
Phagans Medford Beauty School
High School Diploma -
Eagle Point High School
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