Candiss Walker
Las Vegas,Nevada
Summary
Polite and professional. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
14
14
years of professional experience
Work History
Pharmacy Customer Associate II
CarelonRx Pharmacy
01.2024 - Current
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner.
- Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
- Completes necessary research to provide proactive, thorough solutions.
- Displays ownership of service requests ensuring high quality resolution and follow-up.
- Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools, and resources available to them.
Customer Service Representative II
Elevance Health
11.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Uses computerized systems for tracking, information gathering and troubleshooting.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Call Center Representative
Teleperformance
07.2021 - 11.2022
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicating with customers
Mariner Finance, Account Representative I
07.2017 - 07.2021
- Assessing customer financial documentation to determine their eligibility for a loan; restructuring debt to a consolidation loan if necessary
- Recommending accounts for the Manager to review for special handling or intensified collections actions
- Providing accurate information on all loan and insurance products to better service our customers
- Efficiently processing insurance claims and maintaining detailed records of all transactions
- Performing collection outreach to determine reasons for delinquency and to offer loan renewal or request payment
- Ensuring that established policies and procedures are strictly observed in respect to every duty
Store Manager
Max of Ohio
07.2014 - 05.2017
- Ensure atmosphere of compliance by managing customer accounts, ensuring that payments are made in a timely manner, and collecting on past due accounts in accordance with Company policies and procedures and applicable local, state, and federal laws and regulations
- Increase store profitability through customer relationship development, community involvement, marketing and building new business sources
- Drive sales and customer retention by performing customer transactions with the highest level of integrity
- Sets expectations for high performance and holds team accountable for the results while still balancing compliance with required policies and procedures
- Assist the General Manager with the management of the store's operating expenses including rent, utilities, maintenance of premises, petty cash, payroll, and other related expenses
- Assist the General Manager with preparing and analyzing company reports
Customer Service Representative
First American Loans
01.2012 - 07.2014
- Customer service- Provide exceptional service and support to customers
- Data Entry- Complete transactions accurately and in a timely manner on both new and existing accounts
- Sales- Recommend and sell products and services to meet customer’s needs
- Collections- Assist with collecting past due, NSF, and Write off’s
- Cash Handling- Maintain accurate cash controls while performing daily balance customer transactions
- Local Travel- Assist with marketing, staffing, and bank transaction responsibilities
- Phone Etiquette- Handle all incoming and outgoing calls in a professional, customer oriented manner
- Inventory Control- Maintaining control of all current products (i.e
- Prepaid Visa’s, Money Orders, Checks, Titles, and Gold)
Teller
Key Bank
05.2011 - 09.2011
- Assisted customers with financial banking needs
- Provided sells that was most beneficial to the customer
- Resolved any customer issues
- Completed tasks designated from supervisor
Teller
Huntington Bank
05.2010 - 11.2010
- Assisted customers with financial banking needs
- Provided sells that was most beneficial to the customer
- Resolved any customer issues.
Education
Associate of Applied Science - Legal Assisting/ Paralegal
Herzing University
Toledo, OhioSkills
- SKILLS AND QUALIFICATIONS
- Excellent communication skills, oral and written
- Data Entry
- Proven leadership skills
- Able and willing to learn complex things
- Dedicated hard worker
- Experience with organizing files
- Experience working with Microsoft Word, Excel, Access, and Power Point
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
Affiliations
State of Ohio Notary Public
Timeline
Pharmacy Customer Associate II
CarelonRx Pharmacy
01.2024 - Current
Customer Service Representative II
Elevance Health
11.2022 - 01.2023
Call Center Representative
Teleperformance
07.2021 - 11.2022
Mariner Finance, Account Representative I
07.2017 - 07.2021
Store Manager
Max of Ohio
07.2014 - 05.2017
Customer Service Representative
First American Loans
01.2012 - 07.2014
Teller
Key Bank
05.2011 - 09.2011
Teller
Huntington Bank
05.2010 - 11.2010
Associate of Applied Science - Legal Assisting/ Paralegal
Herzing University
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