Quote
Summary
Work History
Skills
Timeline
BusinessAnalyst
Candius Benson

Candius Benson

Customer Success Specialist
Memphis,TN

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Dedicated professional with extensive experience in leadership, customer service, and support management. Proven ability to drive customer satisfaction, optimize workflows, and implement targeted coaching programs. Skilled in fostering positive relationships with clients, team members, and stakeholders to achieve business objectives. Adept at analyzing performance metrics, improving service delivery, and ensuring continuous improvement.

Work History

Call Center Manager

Sitel
Memphis, TN
  • Provided leadership and mentoring to new employees, enhancing their understanding of company programs and improving overall team performance.
  • Reviewed employee performance, delivering ongoing feedback and coaching to drive improvement.
  • Conducted periodic performance reviews to assess eligibility for merit increases and bonuses.
  • Coached team members on key metrics and customer experience behaviors, significantly improving satisfaction ratings.

Technical Support Manager

AT&T Call Center
Memphis, TN
  • Led a team of 20+ support representatives, optimizing daily operations and establishing workflow priorities.
  • Developed and executed targeted coaching and training programs, resulting in a 12% improvement in first-call resolution rates and a 15% decrease in customer escalations.
  • Collaborated with the support team to address and resolve emergent technical issues, ensuring effective solutions for clients.

Private Healthcare Manager

Private Care Contract
Memphis, TN
  • Maintained accurate and detailed documentation of individuals' progress and healthcare needs, ensuring compliance with regulations and facilitating effective communication.
  • Administered medications and provided compassionate hygienic care, maintaining a high level of safety and well-being for individuals.

Human Resources

U.S. Military
  • Conducted employment verification and background investigations to support the hiring process.
  • Organized and attended hiring events, networking with potential candidates.
  • Created and maintained secure employee personnel files.

Skills

  • Mentoring and Coaching
  • Customer Relationship Management
  • Performance Management
  • Training and Development
  • Workflow Optimization
  • Data Analysis & Reporting
  • Interdepartmental Collaboration
  • Documentation and Record-Keeping
  • Communication and Engagement
  • Crisis Management and Problem-Solving

Timeline

Call Center Manager

Sitel

Technical Support Manager

AT&T Call Center

Private Healthcare Manager

Private Care Contract

Human Resources

U.S. Military

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Candius BensonCustomer Success Specialist