Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candiyce Baker

COVINGTON,GA

Summary

Hardworking front office receptionist with 10 years experience in customer service and administrative support within the healthcare and retail sectors. Proven ability to manage appointments, handle petty cash, and maintain a clean and welcoming environment. Demonstrated leadership as a Lead sale associate, enhancing team performance and customer satisfaction. Skilled in medical terminology, documentation, and effective communication, aiming to leverage expertise in a remote front office role.

Overview

17
17
years of professional experience

Work History

Lead Sales Associate

Walmart
09.2023 - 09.2025
  • Assisted customers in product selection and provided detailed information on features and benefits.
  • Maintained organized merchandise displays to enhance customer shopping experience and drive sales.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout operations.
  • Supported team members in achieving daily sales goals through effective communication and collaboration.
  • Conducted inventory checks regularly to ensure stock availability and assist in replenishment efforts.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.

Medical Receptionist

Atlanta Dermatology & Laser Surgery
02.2020 - 05.2022
  • Managed patient check-in and check-out processes to enhance workflow efficiency.
  • Scheduled appointments and coordinated with medical staff to optimize patient flow.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Verified insurance information and handled billing inquiries for improved financial accuracy.
  • Assisted patients with inquiries, providing exceptional customer service and support.
  • Organized medical files and documentation to ensure compliance with regulations.

Medical Front Office Receptionist

Dermatology Specialist of Atlanta
08.2016 - 10.2019
  • Managed patient scheduling and appointment confirmations to optimize office efficiency.
  • Coordinated communication between patients and medical staff, enhancing service delivery.
  • Processed patient registration and insurance verification with meticulous attention to detail.
  • Maintained electronic health records, ensuring accuracy and compliance with regulations.
  • Monitored inventory levels of office supplies, ensuring availability for daily operations.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Medical Front Office Receptionist

Family Dermatology of PA
02.2009 - 08.2011
  • Resolved patient inquiries and concerns promptly, fostering positive relationships and satisfaction.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed clerical duties and tasks for clinic administration.
  • Managed multi-line phone system and pleasantly greeted patients.

Education

High School Diploma -

Redan High School
Stone Mountain, GA
05-1998

Skills

  • Customer service
  • POS systems
  • Customer needs assessment
  • Merchandise displays
  • Inventory and stocking
  • Product knowledge expertise
  • Billing and collections

Timeline

Lead Sales Associate

Walmart
09.2023 - 09.2025

Medical Receptionist

Atlanta Dermatology & Laser Surgery
02.2020 - 05.2022

Medical Front Office Receptionist

Dermatology Specialist of Atlanta
08.2016 - 10.2019

Medical Front Office Receptionist

Family Dermatology of PA
02.2009 - 08.2011

High School Diploma -

Redan High School

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