CandizJo Austria
Flower Mound,TX
Summary
Accomplished Culinary Manager at Chili's Bar And Grill, adept in kitchen operations and fostering teamwork, significantly enhanced dining experiences by implementing innovative culinary practices. Demonstrated leadership in reducing costs, improving efficiency, and elevating customer service standards. Skilled in sanitation standards and collaboration, consistently achieving superior results. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
10
10
years of professional experience
Work History
Culinary Manager
Chili's Bar And Grill - Brinker International
08.2020 - 07.2024
- Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
- Attracted new clientele with creative marketing initiatives such as themed events or special promotions highlighting unique culinary experiences.
- Motivated team of 10 or more employees to maintain high standards of food preparation and efficiency for 10 hours per shift.
- Developed strong relationships with local suppliers to ensure access to the freshest ingredients at competitive prices, enhancing overall dish quality while positively impacting the bottom line.
- Reduced food waste and costs with careful menu planning, ingredient sourcing, and portion control.
- Hired numerious team members to work on high-demand team of professionals.
- Improved workflow efficiency by designing an ergonomic kitchen layout that optimized space utilization and minimized unnecessary movement of staff members.
- Increased employee retention by offering competitive compensation packages and fostering a supportive work environment that prioritized professional development opportunities for staff members.
- Established a positive work environment by fostering teamwork among kitchen staff members, resulting in improved productivity and morale.
- Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting regular inspections of kitchen facilities.
- Scheduled kitchen staff of 12 people.
- Stayed current on industry trends to incorporate new ideas into menus, elevating the dining experience for guests while maintaining a competitive edge in the market.
- Maintained kitchen hardware and repaired tools or ordered equipment.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
Hospitality Manager
Chilis's Bar and Grill
08.2020 - 04.2022
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Scheduled work hours for 10+ employees to achieve adequate manpower coverage.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
Store Manager
Casey General Store
04.2016 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Quality Assurance Manager
Forsman Farms
09.2014 - 04.2017
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Inspected products and worker progress throughout production.
- Performed root cause analysis to identify and resolve quality issues and defects.
Education
Associate of Applied Science - Accounting
Odessa College
Odessa, TX05.2006
Skills
- Leadership trained
- Knife Skills
- Sanitation Standards
- Kitchen Operations
- Allergen awareness
- ServSafe Manager
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Collaboration and Teamwork
Timeline
Culinary Manager
Chili's Bar And Grill - Brinker International
08.2020 - 07.2024
Hospitality Manager
Chilis's Bar and Grill
08.2020 - 04.2022
Store Manager
Casey General Store
04.2016 - 06.2020
Quality Assurance Manager
Forsman Farms
09.2014 - 04.2017
Associate of Applied Science - Accounting
Odessa College
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