Candle Grace Jumilla
London,England
Summary
Adept and dedicated Registered Nurse with a 10-year experience in Emergency and Acute Nursing and established skills in patient assessment, care planning and intervention implementation. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations.
Strong background working in customer service for different industries brings expertise in communication and technical skills such as managing customer needs over the phone, generating reports using software and data encoding in a timely manner.
Overview
13
13
years of professional experience
Work History
Registered Nurse, Emergency Department
King's College Hospital NHS Foundation Trust
02.2018 - 02.2024
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Customer Service Representative
Reed Elsevier Shared Services
03.2015 - 01.2018
- Provided troubleshooting for teachers and students using online education products.
- Generated accurate reports for every interaction on CRM.
- Escalated unresolved concerns and encountered errors to higher tier specialists and followed through with customer.
- Assisted salesforce personnel with client and faculty information of different U.S. colleges and universities.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Registered Nurse, Post-Anesthesia Care Unit
West Visayas State University Medical Center
12.2015 - 04.2016
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Assessed patient pain levels and risk of deterioration post-surgery
- Administered medications as needed to aide in patient pain and comfort while in recovery.
- Communicated openly with anesthetic and surgical team regarding patient care.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Customer Service Representative
Hinduja Global Solutions
06.2014 - 03.2015
- Assisted customers with billing concerns and disputes.
- Provided accurate information on different products and services.
- Identified customer needs and utilized information to offer upsell of products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Generated report of every interaction on CRM
- Answered phone calls and resolved or escalated concern within prescribed timeframe.
Registered Nurse, Medical-Surgical Unit
Western Visayas Medical Center
11.2010 - 06.2014
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Managed caseload of 10 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
Education
Course - Level 5 Emergency Practice
St George's University London
Tooting, London09.2021
Bachelor of Science - Nursing
Central Philippine University
Iloilo City, Philippines10.2009
Skills
- Medical assessment
- Emotional awareness
- Patient care planning
- Medication administration
- Drug calculations
- Patient advising
- Care planning
- Broad medical terminology knowledge
- Intake and discharge
- Report generation
- Data interpretation
- Solutions development
Timeline
Registered Nurse, Emergency Department
King's College Hospital NHS Foundation Trust
02.2018 - 02.2024
Registered Nurse, Post-Anesthesia Care Unit
West Visayas State University Medical Center
12.2015 - 04.2016
Customer Service Representative
Reed Elsevier Shared Services
03.2015 - 01.2018
Customer Service Representative
Hinduja Global Solutions
06.2014 - 03.2015
Registered Nurse, Medical-Surgical Unit
Western Visayas Medical Center
11.2010 - 06.2014
Course - Level 5 Emergency Practice
St George's University London
Bachelor of Science - Nursing
Central Philippine University
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