Dynamic professional with a strong work ethic and proven relationship-building skills, honed at Apple. Achieved a TMS score of 96, showcasing attention to detail and commitment to customer loyalty. Experienced in coordinating schedules and fostering client rapport, ensuring seamless operations and satisfaction in diverse environments.
• Provided a safe and nurturing environment while supervising children
• Organized and led age-appropriate educational and recreational activities
• Fostered positive, trusting relationships with parents and families
• Guided children with homework and learning tasks to encourage growth
• Supported household needs through meal prep, light organization, and family scheduling
• Facilitated an average of two business introductions per week to drive growth
• Applied Apple’s service model to strengthen customer loyalty and create promoters
• Achieved a TMS score of 96 in Q1, exceeding team performance goals
• Recorded accurate data for business introductions, supporting INC team success
• Sustained a 50% AppleCare attachment rate across all hero products
• Cultivated strong customer relationships to deliver efficient sales and one-to-many support
• Prepared and issued nursery i invoices with accuracy and timeliness
• Matched families with qualified caregivers based on needs and availability
• Coordinated and tracked family requests and caregiver schedules
• Generated and updated caregiver work schedules to ensure full coverage
• Reviewed client and caregiver profiles for accuracy and compliance