Candra Coleman
Irving,USA
Summary
Detail-oriented business analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams.
Overview
15
15
years of professional experience
Work History
Data Systems Business Analyst II
HMS
Irving, TX
01.2016 - Current
- Review and analyst/evaluate data systems business requirements for new and existing applications to include testing and user set up.
- As part of daily workload performs data analysis and profile efforts for system implementations and enhancements using relational database systems, SQL, and DB2 and Teradata editor.
- Provides regular status reports to the business as well as developers and management as necessary.
- Functions as the liaison between the developers and internal/external clients.
- Provide quality monitoring of all incoming source files and performs JCL functions and process raw data.
- Research outstanding issues through to completion as well as provide technical insight related to issues with transmission and processing of all data to external departs and the client.
- Communicate high level technical issues/resolutions and areas of opportunity with the client to maintain the highest level of service.
- Work directly with B2B and Hadoop developers to implement new processes into department workflow.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Identified gaps between current state and desired future state operations.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- Mapped and documented interfaces between legacy and new systems.
Operations Support Analyst II
HMS
Irving, TX
01.2015 - 01.2016
- Maintained and updated internal databases to track progress of cycles and projects.
- Demonstrated proven ability to multitask and collaborate with all levels of team members, up to and including Management from other departments, such as IT and Account Management to facilitate common goals.
- Assisted DART with client issues with a means for resolution and provide in writing of corrective action plans.
- Provided departmental support with training, posting, batching and headed many projects to increase revenue for the business.
- Utilized written and oral communication techniques sufficient to prepare reports and guidance and provided briefings on controversial or complex topics.
- Collaborated directly with vendor (HOV Services) and set up weekly training and Q&A sessions.
- Monitored work efforts as part of daily work tasks both at HMS and with the vendor.
- Streamlined internal/external process regarding outsourced tasks and responsibilities.
- Internal training sessions with the AR group and other resources to ensure timely updates to system procedures as they may affect invoicing.
- Assisted with BPRE reimplementation; user acceptance testing and training to gauge proper understanding and usage of HMS systems.
Operations Support Analyst
HMS
Irving, TX
01.2012 - 01.2014
- Managed monthly invoicing reconciliation process and all client deliverables on assigned state government or MCO contracts, in an accurate and timely fashion.
- This included reviewing overpayments, reviewing job output reports, and updating Excel files for remits, lockbox reconciliation, Invoice letters and necessary attachments.
- Manages the daily macro posting process to the internal Accounts Receivable systems, and process electronic remittances for select electronic payers.
- Utilizes mainframe and web-based applications to troubleshoot errors and analyze data sets.
- Wrote JCL for CTL/CTN control card updates, created and submitted packages for Endeavor jobs to run.
- Worked integrally with personnel in other departments (EDI, TOS, IT, Finance, Account Management, etc.) to ensure monthly invoicing goals were met by 5th business day deadline.
- Troubleshooted and analyzed failed FTP transmissions.
- Act as a liaison for internal and external technical staff regarding contract specific issues.
Data Quality Analyst
Core Logic
South Lake, Texas
01.2011 - 01.2012
- Part of a quality assurance and analytics team that retrieved mortgage customer files via ERP systems and imaged database to verify accuracy of keyed mortgage data.
- Keyed critical fields to process mortgage assignments for recording of mortgage liens on title of secured assets.
- Corrected and entered missing financial information into case files.
- Identified and resolved production system deficiencies and coordinated with supervisor.
- Demonstrated time management and prioritization skills to complete assignments within time allowed, maintained and exceeded production quota of 210 cases per day and adhered compliance standards.
- Performed quality reviews of work completed by other team members and reported findings to management.
- Experienced with title and mortgage documentation entering notes from deeds and mortgages according to states, provinces, and boroughs.
Education
Bachelor of Arts - Business Administration
University of Arizona
Phoenix, AZ 05.2025 - 08.2025
Business Administration - Finance
New England College of Business
Skills
- Microsoft Suite
- Word
- Excel
- Teams
- PowerPoint
- Access
- Outlook
- One Note
- Navigator
- Oracle
- Mastermind
- PMS
- JCL
- AS/400
- Harvest
- Relational Databases
- Mainframe Library Management
- MMIS
- Word Perfect 80
- Windows 95
- Windows 98
- Windows XP
- Windows ME
- Windows NT
- Microsoft SQL Server Management Studio
- Novell
- Proof point encryption
- Franklin Covey’s All Access
- Jhana
- Group Greeting
- Citrix
- Lotus Notes 85
- Adobe Acrobat DC
- SharePoint
- Oracle PeopleSoft
- DocDNA
- Azure
- Mural
- Service Now
- Track Plus
- MicroStrategy
- Tableau
- NaviNet
- ECenter
- Taleo
- WorkNexus
- Notepad
- VPN Client
- Toad
- Brio
- SQL Server
- Teradata
- Informatica
- Learning new concepts quickly
- Working well under pressure
- Communicating ideas clearly
- Communicating ideas effectively
- Accurate data entry
- Advanced keyboarding skills
- Business communication
Timeline
Bachelor of Arts - Business Administration
University of Arizona
05.2025 - 08.2025
Data Systems Business Analyst II
HMS
01.2016 - Current
Operations Support Analyst II
HMS
01.2015 - 01.2016
Operations Support Analyst
HMS
01.2012 - 01.2014
Data Quality Analyst
Core Logic
01.2011 - 01.2012
Business Administration - Finance
New England College of Business