Summary
Overview
Work History
Education
Skills
Timeline
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Candra Conley

Macon,GA

Summary

Hi, I'm Candra Conley. A skilled team player with strong a background in business environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities. Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Motivated Patient Account Representative offering 10+ years of customer service experience. Highly effective time management, conflict resolution and communication skills.

Overview

9
9
years of professional experience

Work History

Patient Account Representative

Houston Healthcare
03.2023 - Current
  • Data entry
  • Posted payments and processed refunds.
  • Responded to patient, family and external payer inquiries.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Electronically submitted bills according to compliance guidelines.
  • Problem-solving
  • Teamwork
  • Reconciled statements with patient records.
  • Prepared reports detailing billing actions, flags and other key information.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Utilized computer programs to create invoices, letters and other documents.
  • Customer relations
  • Networking
  • Check property documents

Customer Service Agent

Asurion Insurance Services
03.2022 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Processed Claims/checked status of previously filed claim.
  • Processed payments and refunds.

SALES ADVISOR

Best Buy
03.2021 - 04.2022
  • Assisted new and existing customers in account set ups and cancellations
  • Exceeded monthly sales goals by 50%
  • Generated sales leads
  • Interacted professionally with customers, informing individuals of sales promotions and driving product interest
  • Resolved customer issues quickly to recapture customer's loyalty and maintain sale
  • Engaged customers and built connections to drive long-term sales
  • Entered, updated, and maintained daily activity and prospect information
  • Identified customer needs by reviewing account information and conducting needs assessments.

DEPARTMENT SUPERVISOR

Kroger Co
09.2016 - 02.2021
  • Toured department to verify compliance with standards andkeep area orderly, neat, and appealing to customers
  • Assigned tasks to department members and assisted associatesin meeting customer needs
  • Led retail department by applying advanced product knowledgeto effectively oversee restocking, organization, and display ofproducts with correct pricing
  • Planned for upcoming store-wide events impacting department,supporting store promotions and sales initiatives withknowledgeable advice and team contributions
  • Processed freight, implemented price changes, and stockeddepartment shelves directly or through team oversight
  • Supervised day-to-day employee activities and departmentfunctions, including setting assignments and coordinatingschedules.

TITLE PROCESSOR

Geico
04.2014 - 09.2016
  • Addressed on average of 50 or more customer inquiries and complaints each day
  • Reviewed new files to determine current status of salvage claim,and to develop plan of action
  • Tracked progress of all outstanding insurance claims
  • Corresponded with witnesses, specialists, and bank agents to compile incident information
  • Submit payment of claims within certain monetary limits
  • Identified over due claims, escalating issues to supervisors for further investigation and analysis.

Education

Associate of Science - Business Management

Central Georgia Technical College
Macon, GA
05.2023

High School Diploma -

Central High School
Macon, GA
05.2013

Skills

  • Information Updates
  • HIPAA Understanding
  • Administrative Support
  • Training and Teaching
  • Team Collaboration
  • Verbal and Written Communication
  • Medical Billing
  • Accounts Payable and Accounts Receivable
  • Reviewing Patient Information
  • Account Resolutions
  • Time Management

Timeline

Patient Account Representative

Houston Healthcare
03.2023 - Current

Customer Service Agent

Asurion Insurance Services
03.2022 - 01.2023

SALES ADVISOR

Best Buy
03.2021 - 04.2022

DEPARTMENT SUPERVISOR

Kroger Co
09.2016 - 02.2021

TITLE PROCESSOR

Geico
04.2014 - 09.2016

Associate of Science - Business Management

Central Georgia Technical College

High School Diploma -

Central High School

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Candra Conley