Candra Galloway
Martinsville,VA
Summary
Driven professional with proven expertise in customer care and cash management, notably at Bassett Furniture Industries Inc. Excelled in enhancing customer satisfaction and resolving financial discrepancies, showcasing strong CRM software proficiency and exceptional organizational abilities. Achieved significant improvements in first-call resolution rates and cash handling accuracy, fostering brand loyalty and minimizing financial losses.
Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Care Agent
Bassett Furniture Industries Inc.
06.2021 - Current
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
- Mentored new hires on company policies, procedures, and best practices in providing exemplary customer support.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Cash Office Associate
Food Lion
03.2020 - 07.2021
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Trained new employees on proper cash routines, procedures, and requirements.
- Monitored and maintained adequate levels of currency and coins, reducing downtime due to insufficient funds.
Education
High School Diploma -
Martinsville High School
Martinsville, VACNA
Patrick Henry Community College
Martinsville, VANursing
Blue Ridge Community College
Weyers Cave, VASkills
- Call center experience
- Payment Processing
- Typing Speed
- CRM Software
- Cash Handling
- Numeric accuracy
- Organizational abilities
- Office Administration
- Documentation skills
- Paperwork coordination
- Data entry proficiency
Timeline
Customer Care Agent
Bassett Furniture Industries Inc.
06.2021 - Current
Cash Office Associate
Food Lion
03.2020 - 07.2021
High School Diploma -
Martinsville High School
CNA
Patrick Henry Community College
Nursing
Blue Ridge Community College
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