Candra Holloway
Chicago,IL
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management.
Overview
28
28
years of professional experience
Work History
Onboarding Coordinator
Discover Financial
Chicago, IL
04.2022 - Current
- Managed onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
- Coordinated with HR team to develop onboarding materials and processes that are tailored to individual roles.
- Provided guidance and support to new employees throughout their onboarding period.
- Organized events to welcome new staff members into the organization and introduce them to coworkers.
- Monitored compliance with all applicable laws regarding employment practices.
- Ensured that necessary paperwork is completed correctly before an employee begins work.
- Evaluated existing onboarding processes regularly in order to identify areas for improvement.
- Established positive relationships with external vendors providing services related to onboarding activities.
Account Solution Specialist
Discover Financial
Chicago, IL
06.2021 - 04.2022
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Verified accuracy of customer information in order to ensure proper account management.
- Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
Team Leader
Target
Chicago, IL
03.2004 - 06.2021
- Assigned and monitored daily tasks for team members.
- Organized team meetings to discuss progress and challenges.
- Provided guidance, coaching, and feedback to team members.
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Negotiated salaries and other employment terms with successful applicants.
- Collaborated with hiring managers to understand position requirements.
- Organized recruitment activities such as career fairs, campus visits.
Solutions Specialist
SBC Communications
Rosemount, IL
03.1996 - 12.2003
- Identified customer needs and provided tailored solutions to meet them.
- Resolved customer complaints in a timely manner.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
Education
Associate of Applied Science - Human Resources Management
Taylor Business Institute
Chicago, IL04-2019
Skills
- Feedback Delivery
- Team Supervision
- Confidentiality handling
- Screening resumes
Timeline
Onboarding Coordinator
Discover Financial
04.2022 - Current
Account Solution Specialist
Discover Financial
06.2021 - 04.2022
Team Leader
Target
03.2004 - 06.2021
Solutions Specialist
SBC Communications
03.1996 - 12.2003
Associate of Applied Science - Human Resources Management
Taylor Business Institute