Candra McLaughlin

• Supervised a team responsible for all aspects of loan processing, underwriting, closing, and post-closing.
• Managed recruitment, onboarding, and staff development processes.
• Provided necessary support to loan officers in dealing with loan level issues and resolving any associated queries.
• Created process efficiencies to enhance productivity, alongside the development of service level agreements.
• Collaborated closely with senior management to successfully implement new procedures.
• Exercised loan underwriting expertise to facilitate loan processing during operational limitations.
• Enhanced efficiency in handling servicing transfers by incorporating tasks related to MERS and government insuring.
• Managed the entire process of bid acceptance for scratch and dent loans, including pre- and post-closing actions.
• Managed relationships with external partners, vendors, and stakeholders to ensure successful collaborations.
• Directed annual budgeting process and oversaw financial performance of departmental operations.
• Provided strategic guidance to executive team on operational decisions and initiatives.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

• Managed processing, customer care representatives, and supervisory staff.
• Developed new policies and procedures to increase efficiency in all departments.
• Recruited, trained, mentored, and evaluated staff members in order to optimize their effectiveness.
• Conducted regular reviews of business operations, identified areas for improvement, and proposed solutions.
• Established key performance indicators to track progress against organizational objectives.
• Developed and executed strategic plans to support the vision of the organization.
• Formulated policies that improved operational efficiency and productivity.
• Implemented procedures leading to increased productivity.
• Managed the acquisition and trained processing, and customer care roles.
• Trained and developed processing supervisors.
• Oversaw expansion of operations staff in new regions.
• Negotiated contracts with vendors for services, products, and supplies.

Started as a processor, promoted to underwriter, then to processing manager, then to underwriting manager, and my last held position was operations manager.

• Managed processing, customer care representatives, and supervisory staff.
• Developed and executed strategic plans to support the vision of the organization.
• Formulated policies that improved operational efficiency and productivity.
• Implemented procedures leading to increased productivity.
• Managed the acquisition of processing and customer care roles.
• Trained and developed processing supervisors.
• Managed underwriters and processors.
• Oversaw expansion of operations staff in new regions.
• Negotiated contracts with vendors for services, products and supplies.
• Reviewed loan applications and supporting documentation to ensure accuracy of data.
• Analyzed loan risk and reviewed loan conditions and requirements.