Candra Miller
Brooklyn Park,MN
Summary
Dynamic Global Business Receivables Management Specialist with a proven track record at AT&T, adept in strategic portfolio management and showcasing exceptional interpersonal skills. Excelled in enhancing customer experiences and driving significant improvements in accounts receivable, managing a robust portfolio worth $25 million monthly. Expert in Microsoft Excel and credit analysis, consistently achieving and surpassing set targets.
Overview
23
23
years of professional experience
Work History
Global Business Receivables Management Specialist (GBRM)
AT&T
Minneapolis, MN
06.2008 - Current
- Led a team of 16 accounts receivable agents and 2 team leads in Preston, UK.
- Pioneer the delivery of exceptional customer experiences, with responsibility for project management, accounts receivables, accounts payables (BOT), and customer service and support.
- Govern project management of global customer accounts receivable portfolios, identifying root causes, resolving discrepancies and errors, and prioritizing and scheduling meetings with key stakeholders to facilitate timely payments.
- Preside over accounts receivable (AR) to meet set targets, working on all related collections activities, including account reconciliations, AR analysis, DSO analysis, customer engagement, sales, and service management, and more for a robust portfolio of large, multinational Most of World (Canada, Latam) accounts worth approximately $25 million monthly.
- Facilitating collaboration with AT&T business partner teams, Process Management, Sales, Service Management, US/Global Collections, US/Global Dispute Resolution, Billing Operations, and Cash Allocation teams to ensure the timely closure of AR issues.
- Support the Global Credit Lock process to successfully motivate business partner engagement when past-due receivables resolution is required.
- Regularly reviewing delinquent accounts that have significant overdue balances—to evaluate if collections activities are happening—to understand the barriers to resolution, and ensure there’s an appropriate action plan in place.
- Leading customer communications that span multiple regions, creating and distributing governance decks for monthly stakeholder calls, and presenting receivable statistics and updates in a concise and coherent manner.
- Facilitate monthly calls with the Cash Allocation team to increase awareness of process changes across both organizations, guiding effective change management to enhance customer experience, and protect AT&T revenue streams.
- Employ technology and systems to streamline workflows and boost performance, including Oracle, CFM, Microsoft Office Suite, SharePoint, and DTS.
- Train, coach, and mentor team members in best practices and policies to drive continuous improvement.
- Build strong partnerships with internal and external stakeholders to align business objectives, ensuring solutions generate positive, profitable outcomes.
- Implement accounting principles and best practices to maintain compliant and streamlined processes, guaranteeing consistent accuracy, and thus, quality service delivery.
credit & collections associate
AT&T
Minneapolis, MN
10.2001 - 06.2008
- Evaluated customers’ financial situations to arrange for debt repayment or establish a repayment schedule, tailoring solutions to meet their unique profile and requirements
- Directed customer outreach and communications, locating and notifying customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Engaged with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Fielded, managed, and resolved customer questions regarding problems with their accounts, demonstrating agile issues analysis and problem-solving
- Headed operations for receiving payments and posting amounts paid to customer accounts, guaranteeing accuracy and efficiency with adept project management and resource allocation
Education
Associate of Science (A.S.) - Business Management
Penn Foster
Scottsdale, AZ06.2014
Skills
- Strategic Portfolio Management
- Accounts Receivable Management
- Performance-Focused
- Comprehensive Reporting
- Strong interpersonal skills
- B2B experience
- Credit analysis
- Problem-solving aptitude
- Microsoft Excel
Affiliations
Woman of AT&T
References
Available upon request
Hobbies and Interests
- Traveling
- Reading
- Spending time with family
Volunteer Experience
- United Way
- March of Dimes
- Local School district
- Clean the World
Awards
Connection Award, 09/01/22, For significant individual contributions towards organizational priorities
Technicalproficiencies
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- Power BI
- CFM
- ARMS
- Oracle
- CTT
- GRS
- RDS
- DDTS
- COARS
- SharePoint
- Windows
- Linux
- Servers
- Adapt
- Routers
- LAN
- Wireless LAN
- Microsoft Exchange
- Active Directory
- Microsoft Project
- Access
- Crystal Reports
- SAP
- BASS Marine
- EDMS/Documentum
- Visual Basic
Timeline
Global Business Receivables Management Specialist (GBRM)
AT&T
06.2008 - Current
credit & collections associate
AT&T
10.2001 - 06.2008
Associate of Science (A.S.) - Business Management
Penn Foster
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