Candra Nelms
Lithonia,US
Summary
Highly dedicated and diligent professional with a strong background in office management and clerical tasks. Recognized for adaptability and reliability in fast-paced environments, consistently maintaining organization and exhibiting excellent communication skills. Proven track record in problem-solving and decision-making. Brings quick learning ability, strong work ethic, and focused mindset to align with the needs of the business and company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Counseling Department Administration Clerk
Tucker High School
01.2024 - Current
- Established and maintained standard office procedures to achieve demanding targets.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Improved student counseling services by efficiently maintaining and organizing appointment schedules.
- Coordinated special events such as college fairs or career days to expose students to various post-secondary opportunities.
- Contributed to a welcoming environment for students seeking assistance through friendly interaction and empathetic listening skills.
- Managed confidential student records, ensuring privacy and compliance with school policies and legal regulations.
- Provided exceptional customer service to visitors at the front desk while managing phone calls and responding to email inquiries professionally.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Front Desk Clerk
Midland Middle School
07.2023 - 12.2023
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process
- Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients
- Kept track of files and records by putting in place efficient and well-organized filing systems
- Answered phones, handled customer inquiries, and transferred calls to the appropriate department
- Acted as the first point of contact for visitors, greeting them and answering their questions
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members
- Kept track of students' daily attendance at school
- Kept track of how much supplies were being used and contacted vendors to place new orders
Customer Care Representative
Afni
02.2022 - 07.2023
- Provided customer service to all incoming callers
- Was in charge of responding to customer inquiries and resolving complaints
- Entered call details and solutions into the database
- Provided competent customer service and quick problem-solving in response to customer needs
- Handle customer complaints to ensure that they receive the highest level of support and satisfaction possible
Area Supervisor
Kohl's
10.2019 - 02.2022
- Spearheaded a transformation of the women's department area, increasing production, reducing turnover, eliminating waste, and improving quality
- Assessed the state of the department and its operations to identify strengths and areas for improvement
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Successfully introduced new product lines that resulted in increase in annual profits
- I've worked in merchandising for numerous years
- Was in charge of stocking, pricing, front-facing, and rotating merchandise
- Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends
Administrative Assistant
Realty Associates of Atlanta
03.2014 - 06.2018
- Coordinated bookkeeping activities such as invoicing and accounts payable in QuickBooks and Lawson
- Communication with customers
- Visitors were escorted to specific offices or meeting rooms by me
- Was in charge of scheduling, managing reservations, and sending confirmations for conference calls
- I'm assisting with all administrative management tasks
- Performed a variety of office support functions as needed
- Was in charge of supplies, vendors, organization, and upkeep in the office
- Photocopy, print, and check documents on behalf of other colleagues
- Meetings and appointments are organized and scheduled by me
- Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk tidy
Education
High School -
Columbia High School
Decatur, GA01.2010
Some college -
Georgia Military College
Milledgeville, GASkills
- Data entry
- Critical thinking
- Cheerful and energetic
- Staff education and training
- CRM
- Proficient in MS Office
- Multi-Task Management
- Computer proficiency
- Calendaring
- Superior communication skills
- Filing
- Effective team player
- Telephone etiquette
- Ordering of supplies
- File organization
- Document scanning
- Spreadsheet creation
- Proficient in Canva Design
- Inventory management
- Administrative support
Certification
- Certified Notary Public
- Certified Substitute Teacher
- First Aid/CPR Certified
Timeline
Counseling Department Administration Clerk
Tucker High School
01.2024 - Current
Front Desk Clerk
Midland Middle School
07.2023 - 12.2023
Customer Care Representative
Afni
02.2022 - 07.2023
Area Supervisor
Kohl's
10.2019 - 02.2022
Administrative Assistant
Realty Associates of Atlanta
03.2014 - 06.2018
High School -
Columbia High School
Some college -
Georgia Military College
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