Customer Service/Management
Open To Work
Candra Richmond
Working Solutions
Las Vegas,NV
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service RepresentativeTax AssociateMedical ReceptionistCashier Team LeadTeam Leader
Work Type
Full TimePart TimeContract WorkConsultingSeasonal Work
Location Preference
On-SiteRemoteHybrid
Location:
Las Vegas, NV
Open to relocation:
Yes
Minimum Desired Compensation
$18/hr
Important To Me
Career advancementFlexible work hoursWork from home optionWork-life balancePersonal development programsPaid time offCompany CultureHealthcare benefits
14
years of professional experience
Dynamic professional with a strong foundation in customer service and healthcare administration, demonstrating rapid learning and adaptability in diverse environments. Proven ability to enhance guest experiences through meticulous attention to cleanliness and comfort, ensuring a spotless and inviting atmosphere. Recognized for effective team collaboration and the capacity to adjust to evolving demands while consistently delivering high-quality service. Expertise in cleaning procedures, combined with a commitment to reliability and thoroughness, positions as a valuable asset in any hospitality setting.
Work History
Guest Room Attendant(on-call)
3 Months- Executed thorough cleaning of guest rooms, suites, and bathrooms, ensuring adherence to luxury standards at ARIA Resort & Casino.
- Replenished linens, amenities, and supplies, maintaining organized housekeeping carts for efficient service delivery.
- Responded promptly to guest requests, delivering items and addressing housekeeping needs to enhance guest satisfaction.
Sales Associate(part-time)
5 Months- Greeted customers and identified product needs to enhance personalized shopping experiences.
- Explained fragrances, body care, and home products to facilitate informed purchasing decisions.
- Processed sales transactions accurately, ensuring smooth and efficient checkout flow.
- Replenished merchandise and organized displays to keep sales floor visually appealing.
Advanced Tax Analyst(seasonal)
1 Year 1 Month- Prepared tax returns for various entities, ensuring compliance with regulations.
- Analyzed complex tax data to ensure compliance with federal and state regulations.
- Collaborated with clients to gather and organize documentation for accurate tax filings.
- Managed client requirements to deliver tailored tax solutions that enhanced client satisfaction.
- Facilitated patient scheduling to increase appointment access and improve overall satisfaction.
Account Specialist(temporary)
3 Months- Improved payment collection and account verification, resolving over 95% of outstanding balances in under 30 days.
- Placed over 200 outbound calls to reconnect 30% of inactive students, resulting in recovery of outstanding balances.
- Helped 100+ customers understand debt obligations and repayment options, strengthening financial literacy.
- Educated 100+ customers on debt obligations and repayment options, enhancing their financial literacy.
- Created customer accounts and updated profiles with current information to ensure accurate records.
- Followed regulations while maintaining quality and service standards.
Tax Advisor(Seasonal)
6 Months- Led tax advisory for a diverse portfolio of 200+ clients, boosting satisfaction scores by 15%.
- Developed tax estimates and projections, improving financial planning for 50+ clients.
- Engaged 100+ customers to clarify account details, achieving a 20% increase in timely payments.
Customer Experience Professional
1 Year 11 Months- Assisted 100+ customers with service needs, achieving 95% satisfaction rate.
- Addressed customer concerns with effective solutions, enhancing overall service experience.
- Supported requirements for 5+ clients, increasing satisfaction by 20% through tailored solutions.
- Responded to customer product inquiries, boosting understanding and satisfaction.
- Explained product features and benefits during customer interactions, supporting informed decisions.
- Participated in weekly product development meetings and shared customer insights, contributing to a 15% improvement in user satisfaction.
- Recorded customer feedback to support service quality improvements and process updates.
- Kept current on store promotions and inventory to provide accurate customer support.
- Used Salesforce, Avaya, and other software tools to streamline processes and improve performance.
Patient Access Rep
4 Years 10 Months- Managed scheduling for over 100 patients weekly, improving appointment access and patient satisfaction.
- Facilitated appointment scheduling for over 50-100patients weekly, ensuring efficient patient flow.
- Greeted and assisted patients with check-in procedures.
- Communicated procedures and services to patients with clarity and courtesy, improving patient understanding and engagement.
- Facilitated communication between patients and various departments and staff.
- Provided critical information to patients during visits.
- Answered incoming calls, scheduled appointments and filed medical records.
- Streamlined EHR medical records processes, increasing accuracy and accessibility for staff.
- Stayed calm under pressure and successfully dealt with difficult situations.
Housekeeper
3 Years 8 Months- Cleaned guest rooms and shared areas to support high sanitation standards.
- Cleaned bathrooms, including toilets, tubs, showers, and sinks.
- Changed bed linens and towels in guest rooms to support cleanliness and comfort.
- Restocked guest-room supplies and amenities to enhance guest satisfaction.
- Sanitized telephones, light switches, and other high-touch items to support health and safety standards.
- Moved beds, sofas, and small furniture to ensure thorough cleaning of baseboards and hard-to-reach areas.
- Moved beds, sofas, and small furniture to clean baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with team members to uphold hotel cleanliness and safety protocols.
- Responded to guest requests regarding room cleanliness and service needs to foster positive experiences.
Cashier Team Lead (part-time)
4 Years 10 Months- Supervised a cashier team, ensuring accurate register operations and prompt customer service.
- Trained new cashiers on POS procedures, cash handling, and store policy.
- Completed register audits, verified overrides, and upheld compliance with payment procedure.
- Helped customers complete purchases, locate items, and join reward programs.
Housekeeper
1 Year 5 Months- Cleaned guest rooms and common areas to maintain high sanitation standards.
- Restocked room supplies and amenities, ensuring comfortable guest stays.
- Changed bed linens and towels in guest rooms to maintain cleanliness.
- Responded quickly to guest requests regarding room cleanliness and service needs, enhancing overall guest satisfaction.
- Swept, mopped, vacuumed carpets and rugs, dusted furniture, and wiped surfaces.
- Replaced bed linens in guest rooms to ensure cleanliness and guest comfort. and towels in guest rooms to maintain cleanliness.
- Applied cleaning chemicals according to proper guidelines.
- Wiped baseboards and removed dust and dirt from hard-to-reach areas, maintaining thorough cleanliness and hygiene.
Education
Cosmetology(Nails) - Nail Technician
High School Diploma - General
Associate of Applied Science - Medical Administrative Assistant
Skills
Housekeeping operations
Guest request handling
Attention to detail
Safety awareness
Reliable and punctual
Time management
Customer service
Client support
Teamwork and collaboration
Analytical thinking
Problem resolution
Appointment coordination
HIPAA compliance
Patient privacy
Insurance processing
Listening skills
Timeline
Guest Room Attendant(on-call)
ARIA Resort & Casino Las Vegas
07.2026 - CurrentRead More
Sales Associate(part-time)
Bath & Body Works
05.2026 - CurrentRead More
Advanced Tax Analyst(seasonal)
Working Solutions
09.2025 - CurrentRead More
Account Specialist(temporary)
LaSalle Networks (DeVry University)
02.2025 - 05.2025Read More
Tax Advisor(Seasonal)
Concentrix (TurboTax)
09.2024 - 03.2025Read More
Customer Experience Professional
Lowes
09.2022 - 08.2024Read More
Patient Access Rep
BroadPath Healthcare
10.2017 - 08.2022Read More
Housekeeper
Hilton Garden Inn Hotel
02.2014 - 10.2017Read More
Cashier Team Lead (part-time)
Meijer
10.2012 - 08.2017Read More
Housekeeper
Embassy Suites
09.2012 - 02.2014Read More
Milan
Cosmetology(Nails) from Nail Technician
Read More
Franklin Central High School
High School Diploma from General
Read More
ULTIMATE MEDICAL ACADEMY
Associate of Applied Science from Medical Administrative Assistant
Read More