CANDRA TAYLOR
Brownsville,TN
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Experienced Customer Care Agent brings 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Shift Key
10.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Customer Care Agent
Valvoline Corp Support Center
07.2021 - 10.2023
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
Mortgage Loan Assistant
Proctor Financial
08.2020 - 06.2022
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Assembled important paperwork and disclosures for borrower.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Uploaded financial history paperwork and loan documents to Salesforce.
Lead Customer Service Advocate
Bank Of America, Customer Service Contact Centers
08.2018 - 04.2020
- Updated customer accounts in Oracle to maintain accurate, current and compliant customer records.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
Certified Nursing Assistant
Elk Valley
04.2018 - 08.2019
- Assessed patient needs and reported any changes in condition to appropriate staff members promptly
- Provided quality care to elderly patients in a long-term care facility setting.
Certified Nursing Assistant
Ave Maria
04.2017 - 06.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Correctional Officer
Core Civic
08.2016 - 11.2018
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
Lead Sales Consultant
Gardner White Furniture
01.2015 - 04.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Education
High School Diploma -
Haywood High School
05.2011
Skills
- Mobility Assistance Needs Understanding
- General Housekeeping Abilities
- Supporting Personal Needs
- Chronic Disease Management
- Grooming and Bathing Assistance
- Family Support and Assistance
- Responding to Emergencies
- Companionship and Emotional Support
- Data Entry
- Call Routing
- Tracking Spreadsheets
- Setting up Files
- Inputting Claims
- Managing Case Files
- Managing Records
- Team Collaboration
- File Management
- Business Development
- Order Processing
- Sales Development
- Upselling
- Inventory Control
- Client Account Management
Certification
Certified Nursing Assistant
Career Objective
- Certified Nursing Assistant, Shift Key, Multiple, TN
- Customer Care Agent, Valvoline Corp Support Center, Louisville, KY
- Mortgage Loan Assistant, Proctor Financial, Troy, MI
- Certified Nursing Assistant, Ave Maria, Bartlett, TN
References
References available upon request
Timeline
Certified Nursing Assistant
Shift Key
10.2021 - Current
Customer Care Agent
Valvoline Corp Support Center
07.2021 - 10.2023
Mortgage Loan Assistant
Proctor Financial
08.2020 - 06.2022
Lead Customer Service Advocate
Bank Of America, Customer Service Contact Centers
08.2018 - 04.2020
Certified Nursing Assistant
Elk Valley
04.2018 - 08.2019
Certified Nursing Assistant
Ave Maria
04.2017 - 06.2019
Correctional Officer
Core Civic
08.2016 - 11.2018
Lead Sales Consultant
Gardner White Furniture
01.2015 - 04.2017
High School Diploma -
Haywood High School
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