Candra Tillman
Jersey City,NJ
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Resourceful Claims Representative known for high productivity and efficient task completion. Specialized skills include claim investigation, negotiation, and customer service. Excel in communication, empathy, and problem-solving to effectively manage claims and support policyholders. Committed to delivering accurate and timely resolutions in fast-paced environments.
Overview
11
11
years of professional experience
Work History
CMS Teller
Loomis Armored US
Lyndhurst, New Jersey
07.2024 - 11.2024
- Identified transaction errors when debits and credits did not balance.
- Provided support during peak periods when needed.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Evaluated financial information provided by claimants in order to process payments quickly and accurately.
- Examined claims, records and procedures to grant approval of coverage.
- Assisted in developing new processes and procedures for improved efficiency.
Security Guard
Hudson County Sheriff's Office
Jersey City, New Jersey
05.2014 - 02.2024
- Provided escorts for employees entering and exiting the building after hours.
- Searched bags manually to identify prohibited items and contraband.
- Administered first aid when necessary in accordance with training guidelines.
Shopper
Ahold Ecommerce
Jersey City, New Jersey
11.2015 - 01.2016
- Verified pricing accuracy throughout the store using price tags and labels.
- Compiled and analyzed client feedback to identify trends and areas for service enhancement.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
Scanner Operator
DHL
Secaucus, New Jersey
10.2014 - 01.2015
- Converted documents for specific personnel or project needs.
- Implemented data entry techniques to accurately input document metadata and indexing information.
- Reported any malfunctions immediately to supervisor or IT personnel for prompt resolution.
Picker/Warehouse Packer
Macys Logistics and Operations
Secaucus, New Jersey
11.2013 - 01.2014
- Weighed and measured products and materials to meet regulatory requirements.
- Loaded, unloaded materials onto, off of delivery vehicles using pallet jacks or other material handling equipment.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Sales Associate
Pretty Girl Inc
Jersey City, New Jersey
08.2013 - 12.2013
- Collected payments and provided accurate change.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
Lincoln High School
Jersey City, New Jersey06-2009
Skills
- Transaction error identification
- Payment processing
- Banking product knowledge
- Financial documentation evaluation
- Customer interaction
- Effective communication
- Security screenings
- Conflict resolution
- Attention to detail
- Call escalation
- CRM software
- Account updating
- Quality control
- Microsoft office expertise
- Empathy and patience
- Banking operations support
Timeline
CMS Teller
Loomis Armored US
07.2024 - 11.2024
Shopper
Ahold Ecommerce
11.2015 - 01.2016
Scanner Operator
DHL
10.2014 - 01.2015
Security Guard
Hudson County Sheriff's Office
05.2014 - 02.2024
Picker/Warehouse Packer
Macys Logistics and Operations
11.2013 - 01.2014
Sales Associate
Pretty Girl Inc
08.2013 - 12.2013
High School Diploma -
Lincoln High School