Candra Williams
Clearwater,FL
Summary
I have a proficient and professional background in medical front office operations. I have worked in various specialties of the medical industry providing patient care. My objective is to seek employment in a hospital or outpatient clinical environment that is structured and fast paced with opportunity for growth and long time commitment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator- Full Time
Ama Medical Group
Largo, Florida
12.2023 - Current
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Greeting patients in a timely and professional manner
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Responded promptly to any emergency situations that arose within the facility.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Processed patient intake information and updated medical records prior to treatment.
- Received and routed care team messages and documents to appropriate staff.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Coordinated with insurance companies to confirm patient coverage.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Obtained informed consent and payment documentation from patients and filed in system.
Scheduling Coordinator- Full Time
Alexander Orthopaedics
Largo, Florida
02.2023 - 11.2023
- Answering incoming phone calls from patients, physician offices, insurance companies, workers compensations liaisons and insurance companies. Directing calls to the appropriate departments.
- Greeting patients in a timely and professional manner
- Scheduling appointments for both new and existing patients.
- Collecting information from patients and physician offices about patients to facilitate their treatment with the physician specifically fit for their needs.
- Requesting medical records documentation from physician offices, hospitals and radiology facilities to ensure the physicians have what is needed to treat the patients at their visits.
- Preparing patients charts for daily visits.
- Verifying health insurances of patients using Availty and EMR system. This ensures the insurance is active prior the patients visits.
- Requesting insurance referrals and authorizations from Primary Care physician offices and insurance companies for office visits, radiology procedures and in office procedures.
Patient Care and HEDIS Coordinator- Full Time
All Care Medical Consultants
Clearwater, FL
02.2021 - 02.2023
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Greeting patients in a timely and professional manner
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Answering incoming phone calls
- Obtaining referrals and authorizations from insurance companies for patients with specialists appointments and radiology procedures.
- Requesting and obtaining medical records from hospitals, radiology facilities and physician offices for continuity of care.
- Responded promptly to any emergency situations that arose within the facility.
- Scheduling and rescheduling appointments for patients and coordinating follow-up visits as needed.
- Coordinating transportation for patients appointments.
- Collecting copayments and balances per request of the billing department.
- HEDIS: Assisting in maintenance of medical charts and EMR system to capture certain measures the insurance companies require. This includes certain radiology exams, laboratory tests and preventive procedures. When these measures have been captured, they are entered into a database of the insurance company and scored.
Front Desk Receptionist- Full Time
Access Healthcare
Seminole, Florida
07.2020 - 02.2021
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Greeting patients in a timely and professional manner
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Answering of incoming phone calls.
- Returning phone calls to patients and physician offices.
- Collection of copayments and balances per billing department.
- Verification of insurances prior to patient appointments.
- Obtaining insurance referrals and authorizations from insurance companies for specialists visits, radiology exams and medical procedures.
- Requesting and obtaining medical records from physician offices and hospitals for continuity of care.
Patient Care Coordinator- Full Time
The Eye Institute of West Florida
Largo, FL
08.2019 - 03.2020
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Greeting patients in a timely and professional manner.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Responded promptly to any emergency situations that arose within the facility.
- Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Collecting of copayments and balances per request of billing department.
- Verification of insurances prior to patient visits through Availity and EMR system.
- Daily closeout of monies collected to turn into the billing department.
Front Desk Receptionist- Full Time
Sher Allergy
Seminole, Florida
12.2018 - 07.2019
- Greeting patients in a timely and professional manner
- Answering of incoming phone calls. Returning phone calls from voicemail system.
- Scheduling and rescheduling patient appointments
- Checking in and out of patient appointments
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Verification of insurances through Availty and EMR system
- Obtaining insurance referrals and authorizations from various insurance companies.
- Obtaining and requesting of medical records from physician offices and hospitals for continuity of care
Patient Care Coordinator- Full Time
Suncoast Internal Medicine Consultants
Largo, Florida
05.2014 - 09.2017
- Greeting patients in a timely and professional manner
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Collection of copayments and balances per request of billing department
- Insurance verification from Availity and EMR system
- Obtaining insurance referrals and authorizations
- Obtaining and requesting medical records from physician offices and hospitals for continuity of care
- Check in and check out of patients appointments
- Daily closeout of payments to turn into billing department.
Lead Front Desk Receptionist- Full Time
Orthopaedic Associates of West Florida
Clearwater, Florida
05.2012 - 04.2014
- Greeting patients in a timely and professional manner
- Answering incoming phone calls
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Supervising the office to ensure operations are ran in an orderly manner.
- Running scheduling reports to check for errors from the front office staff to be corrected
- Making weekly employee schedules
- Assisting physicians with their needs of daily operations to ensure the patients appointments are smooth
- Verification of insurances
- Taking care of patient concerns and complaints and directing them to the correct person for resolution
- Obtaining and requesting insurance referrals and authorizations from Primary Care physician offices and insurance companies for office visits, radiology exams and in office procedures
- Obtaining and requesting medical records for continuity of care
- Daily closeout to turn into billing department
Front Desk Receptionist- Full Time
Orthopaedic Specialties of Tampa Bay
Clearwater, Florida
11.2010 - 05.2012
- Greeting patients in a timely and professional manner
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Collection of copayments and balances per billing department
- Insurance verification
- Obtaining and requesting of medical from physician offices and hospitals for continuity of care
- Daily close out of payments to be turned into billing department
Intake-Triage Medical Assistant/Medical Records Specialist
Florida Spine Institute- Full Time
Clearwater, Florida
09.2008 - 10.2010
- Administered patient intake forms and collected medical histories.
- Coordinated referrals between primary care providers, specialists and other healthcare professionals.
- Triage of patients medical issues and concerns and directing them to the appropriate clinical team
- Coordinating with physicians and or clinical teams of treatment for patients issues and concerns
- Sending prescription refills to pharmacies
- Intake of new patients for appointments
- Insurance verification
- Obtaining and requesting medical records from physician offices and hospitals for continuity of care
- Processing medical records from physician offices, insurance companies, worker's compensation companies, attorney offices and patients
- Collection of monies for medical records from patients
Education
Medical Assistant Diploma -
Central Florida Institute - Palm Harbor
Palm Harbor, FL10-2005
High School Diploma -
CA Johnson Preparatory High School
Columbia, SC06-2000
Skills
- Office Administration
- Healthcare operations
- Patient Flow Management
- Patient Care Coordination
- HIPAA Compliance
- Filing and Recordkeeping
- Insurance Verification
- Appointment Scheduling
- Medical Data Collection
- Inventory Management
- Payment Collection
- New Hire Training
- Scheduling
- Patient Care
- Policy compliance
Languages
English
Professional
Certification
- Medical Assistant Diploma
Timeline
Patient Care Coordinator- Full Time
Ama Medical Group
12.2023 - Current
Scheduling Coordinator- Full Time
Alexander Orthopaedics
02.2023 - 11.2023
Patient Care and HEDIS Coordinator- Full Time
All Care Medical Consultants
02.2021 - 02.2023
Front Desk Receptionist- Full Time
Access Healthcare
07.2020 - 02.2021
Patient Care Coordinator- Full Time
The Eye Institute of West Florida
08.2019 - 03.2020
Front Desk Receptionist- Full Time
Sher Allergy
12.2018 - 07.2019
Patient Care Coordinator- Full Time
Suncoast Internal Medicine Consultants
05.2014 - 09.2017
Lead Front Desk Receptionist- Full Time
Orthopaedic Associates of West Florida
05.2012 - 04.2014
Front Desk Receptionist- Full Time
Orthopaedic Specialties of Tampa Bay
11.2010 - 05.2012
Intake-Triage Medical Assistant/Medical Records Specialist
Florida Spine Institute- Full Time
09.2008 - 10.2010
Medical Assistant Diploma -
Central Florida Institute - Palm Harbor
High School Diploma -
CA Johnson Preparatory High School
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