Summary
Overview
Work History
Education
Skills
Committee Roles
Timeline
Generic

Candria Thompson

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Excellent customer service and conflict management skills.

Overview

18
18
years of professional experience

Work History

Office Support Specialist

City of Atlanta
10.2024 - Current
  • Maintained accurate records of office supplies inventory levels, reordering necessary items in a timely manner to avoid delays for 100 employees.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
  • Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.

Customer Experience Manager

Home Depot
06.2024 - 10.2024
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Developed new employees and on-going performance assessment of current employees.
  • Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.

Academic Advisor I

Jacksonville State University
04.2022 - 06.2024
  • Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
  • Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
  • Managed caseloads of 314 effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
  • Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study.
  • Utilized data-driven decision-making processes to identify trends in student success factors and adjust advising strategies accordingly.

Financial Aid Counselor

Jacksonville State University
05.2019 - 04.2022
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Provided financial aid counseling to enrolled and prospective students.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
  • Maintained up-to-date knowledge on relevant laws, regulations, and policies surrounding higher education finance in order to provide accurate advice to students.
  • Represented financial aid office at group meetings with high school students and parents.
  • Conducted regular audits of student accounts to ensure accuracy and proper allocation of funds, preventing potential discrepancies or issues

Front End/Service Department Supervisor

Home Depot
10.2015 - 10.2018
  • Enhanced customer loyalty through exceptional service experiences that consistently exceeded expectations.
  • Ensured smooth daily operations by scheduling staff, monitoring workloads, and distributing tasks evenly for 25 associates.
  • Led cross-functional teams to identify areas of improvement in service delivery and implement best practices accordingly.
  • Conducted regular inventory audits to maintain adequate stock levels while minimizing waste due to obsolescence or damage.

Project Specialist

Home Depot
09.2014 - 10.2015
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
  • Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
  • Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
  • Enhanced team collaboration by implementing weekly status meetings and open communication channels.

Head Cashier

Home Depot
02.2012 - 09.2014
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Customer Service Associate

Home Depot
04.2007 - 02.2012
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.

Education

Master of Arts - Integrated Studies

Jacksonville State University
Jacksonville, AL
12-2026

Bachelor of Arts - Integrated Studies

Jacksonville State University
Jacksonville, AL
08.2019

Skills

  • Verbal communication
  • Customer relations
  • Office record management
  • Multitasking and time management
  • Problem-solving abilities
  • Attention to detail
  • Telephone and email etiquette
  • Adaptability and flexibility

Committee Roles

  • Committee Chair for Student Success On-Boarding and Professional Development
  • JSU Scholarship Committee
  • 2nd Anti-Basileus, Kappa Lambda Sigma Chapter, Sigma Gamma Rho Sorority, Inc.
  • Faculty & Graduate Advisor for Mu Xi Chapter of Sigma Gamma Rho Sorority, Inc.
  • Donations and volunteering at 2nd Chance Women's Shelter, Andrea's Toy Drive, Salvation Army's Ringing the Bell, Boys and Girls Club

Timeline

Office Support Specialist

City of Atlanta
10.2024 - Current

Customer Experience Manager

Home Depot
06.2024 - 10.2024

Academic Advisor I

Jacksonville State University
04.2022 - 06.2024

Financial Aid Counselor

Jacksonville State University
05.2019 - 04.2022

Front End/Service Department Supervisor

Home Depot
10.2015 - 10.2018

Project Specialist

Home Depot
09.2014 - 10.2015

Head Cashier

Home Depot
02.2012 - 09.2014

Customer Service Associate

Home Depot
04.2007 - 02.2012

Master of Arts - Integrated Studies

Jacksonville State University

Bachelor of Arts - Integrated Studies

Jacksonville State University

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Candria Thompson