Summary
Overview
Work History
Education
Skills
Timeline
Generic

CANDRICE KELLY

Hyattsville,MD

Summary

Experienced Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Overview

16
16
years of professional experience

Work History

Assistant/Service Rep

Social Security Administration
10.2022 - 07.2024
  • Ability to conduct business in a professional and courteous manner with both the public and coworkers, and to support unit efforts to achieve a positive and productive work environment in order to meet the agency goals and mission
  • Provides a full range of assistance to the public, by telephone, in person, and correspondence regarding all programs administered by the agency, using a wide variety of systems tools and applications
  • Answers questions and resolves problems concerning Medicare eligibility parts A,B,C and D
  • Process Medicare enrollments appropriately and submit in NDRED
  • Responds to inquires regarding Social Security numbers (SSN's) replacement cards, corrected cards and the action needed for newborns, adoptions, and aliens
  • Process all SSN applicants, while maintaining the integrity of enumeration
  • Is sensitive to the needs of customers with disabilities by offering special notice options for the visually impaired of blind or handling assisted relay calls for hearing impaired, In identifying language barriers, elicits assistance via Tele-interpreter services to assist customers speaking foreign languages in handling Social Security business
  • Ensured all incoming mail is appropriately stamped and separated to be processed, scanned into NDRED or Work Track
  • Logged all incoming checks and secure them in assigned location
  • Accurately process W4v's and scan into NDRED
  • Access PCOM to process benefit letters for benefit holders
  • Properly safeguards personally identifiable information (PII) from loss, theft, or improper disclosure, including inadvertent disclosure, and immediately notifies management of any breach, loss, or potential loss of PII in any form
  • Performs other duties as assigned and assumes new responsibilities mandated by legislative or policy changes
  • Works as an integral part of the unit, office, module, component, team or center, taking all actions necessary to improve overall processing time and quality
  • Performs special projects and duties required to achieve the immediate organization’s goals
  • Participates in studies, projects, etc
  • Initiated by the unit, module, component, section, office, program service center, area, or SSA Headquarters; analyzes data and prepares reports of study results as required.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Responded to customer calls and emails to answer questions about services.
  • Scheduled appointment to resolve more complex issues.

Office Manager

Avantage Workspaces
01.2021 - 04.2021
  • Supports company operations by maintaining office systems and supervising staff
  • Organized meetings and managing several databases
  • Supervised and monitored the work of the Administrative assistants
  • Processed invoices, and managed office budgets
  • Deposited checks to bank and monitored account
  • Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filling systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions
  • Completes operational requirements by scheduling and assigning employees, and following up on sales results
  • Responsible for keeping management informed by reviewing and analyzing special reports; summarizing information; identifying trends
  • Maintains office staff job results by coaching, counseling, disciplining employees, and planning monitoring and appraising job results
  • Maintains office efficiency by planning and implementing office systems and layouts
  • Scheduled and toured potential clients for office spaces
  • Ensured that health and safety policies are up to date
  • Attends weekly meeting with senior management
  • Managed Administrative staff to ensure 2 floors, 50 offices on each floor stay fully supplied and operational.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Head of Concierge/Receptionist

NEI (Contractor of Intersolutions)
07.2012 - 08.2015
  • Prepared conference rooms for meetings, set projectors for presentation with IPAD Crestron system
  • Assured dial-in numbers and connections were secure for conference calls
  • Conducted follow-up and status meetings with catering companies for business
  • Attend IT meetings regarding technology upgrades for meets and conference planning
  • Responsible for organizing conference rooms and making sure the meeting is running smoothly
  • Assign Administrative duties to Receptionist
  • Delegated duties to Hospitality
  • Weekly meeting with department directors to gain meeting preferences
  • Required preparing and confirming travel accommodations to include hotels, restaurants, and car rentals
  • Managed office staff, receptionist, and hospitality when Supervisor was on vacation, out of the office, or unavailable
  • Ensured meetings and conference atmosphere is efficient by maintaining 60 or fewer people in each room
  • Networking with local vendors for tickets, car rentals, and any other special needs of the guest
  • Drafted meeting agendas, supplied advance materials, and executed follow-up for meetings and team conferences
  • Logged billing invoice and sent to accountant department
  • Made photocopies, fax documents, and perform other clerical functions and order office supplies
  • Operated telephone switchboard to answer, screen, and forward calls to the appropriate person
  • Assisted with conference room or meeting requests utilizing the conference room scheduling system
  • Received and handled calls for scheduling, take messages, maintain office calendar
  • Promoted to Head Concierge after 4 months of employment
  • Received several verbal and written statements for showing exceptional and outstanding work performance
  • Increased office organization by developing specific space and order for hospitality items
  • Successfully planned and executed corporate meetings, lunches, and special events for groups of 2-60+ employees & clients
  • Leadership
  • Served as assisting supervisor when Site Manager was out of the office or on vacation
  • Supervised a group of five employees.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Office Manager

The Winvale Group
11.2008 - 07.2009
  • Responsible for tracking, ordering office supplies, printer supplies, and business cards
  • Coordinate with hiring supervisors to write position descriptions, postings, and recruitment ads
  • Place and maintain advertisements with posting sites
  • Coordinate the resume tracking process, which includes receiving and printing incoming resumes, maintaining the applicant log, and distributing resumes to hiring supervisors
  • Contact applicants to arrange interviews, prescreen for salary or other factors, and send pre-interview information
  • When necessary, conduct first interview with applicants by phone or in person.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Education

AA - General Studies

Prince Georges Community College
Upper Marlboro, MD
08.2007

Diploma -

Potomac High School
Oxon Hill, MD
06.1997

Skills

  • Microsoft Word, XP & Vista
  • Microsoft Excel
  • Microsoft Access Database
  • Typing Speed: 40wpm
  • Adobe Acrobat
  • MS Outlook
  • Power Point
  • Customer Service
  • Office Management
  • Office Administration
  • Organizational Skills
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Billing
  • Payroll Processing
  • Scheduling and calendar management
  • Document Management
  • Relationship Building
  • Mail handling
  • Scheduling
  • Employee Training

Timeline

Assistant/Service Rep

Social Security Administration
10.2022 - 07.2024

Office Manager

Avantage Workspaces
01.2021 - 04.2021

Head of Concierge/Receptionist

NEI (Contractor of Intersolutions)
07.2012 - 08.2015

Office Manager

The Winvale Group
11.2008 - 07.2009

AA - General Studies

Prince Georges Community College

Diploma -

Potomac High School

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CANDRICE KELLY