Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Candy Arthur

Chantilly,VA

Summary

Seasoned professional with a proven track record in crisis management and computer-aided dispatching, honed at Fairfax County Department of Public Safety and Com. Expert in leveraging teamwork and collaboration to enhance operational efficiency. Demonstrated success in implementing strategies that significantly improve communication and response times, with a keen ability to work well under pressure.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Dispatcher

AMR
Herdon, VA
07.2024 - 01.2025
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Ensured compliance with safety regulations and company policies.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Resolved customer complaints related to service issues or delays.
  • Assigned drivers to appropriate routes based on customer needs.
  • Received and dispatched calls for emergency services.
  • Provided timely updates to customers regarding their orders or requests.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Tracked changes in computer system to keep records current and accurate.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Identified locations and needs of callers to accurately send assistance.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Addressed questions, problems or requests for service or equipment.
  • Documented services performed, operations information, and dispatch details in system.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Received or prepared work orders.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Prepared daily work and run schedules.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.

VP of Outreach and Communications

The Woolf Group Strategic Solutions
Washington, D.C.
11.2021 - 08.2023
  • Created engaging content for digital media channels, including website, blog posts, newsletters, and social media campaigns.
  • Facilitated collaboration between different departments within the organization around shared projects or initiatives.
  • Guided development of organizational branding guidelines ensuring consistency in visual identity across all platforms.
  • Maintained content calendar outlining upcoming messaging campaigns or topics for discussion.
  • Researched current trends in digital media and developed strategies to capitalize on emerging opportunities.
  • Built and maintained corporate image, brand and identity.
  • Developed and maintained company corporate image and identity using logos and signage.
  • Produced films and other video products, regulating distribution and operating film library.
  • Developed and implemented a comprehensive communications strategy to increase visibility of organization's mission and programs.

Director of Outreach

Anti-Trafficking International
Gainesville, VA
09.2020 - 01.2023
  • Created engaging content for digital media channels, including website, blog posts, newsletters, and social media campaigns.
  • Collaborated with marketing team on promotional campaigns and initiatives to reach target audiences.
  • Supervised team of writers, editors, graphic designers, and other staff members involved in the creation of marketing materials.
  • Facilitated collaboration between different departments within the organization around shared projects or initiatives.
  • Guided development of organizational branding guidelines ensuring consistency in visual identity across all platforms.

PSCIII 911 Dispatcher

Fairfax County Department of Public Safety and Com
Fairfax, VA
10.1999 - 07.2020
  • Used advanced communication and customer service skills to effectively gather information.
  • Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
  • Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
  • Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.

Skills

  • Teamwork and collaboration
  • Information intake
  • Police department procedures
  • Police and fire procedures
  • Computer-aided dispatching
  • Computer-based dispatch systems
  • Call management
  • Stress tolerance
  • Information gathering
  • Call control techniques
  • Multitasking and prioritization
  • Geographical expertise
  • Information gathering and relay
  • Decision-making
  • Works Well Under Pressure
  • Crisis management

Certification

  • Certified Instructor, DCJS - 2015
  • Public Speaking, Fairfax County
  • Hostage Negotiations, Fairfax County Police Dept
  • Public Safety Telecommunicator (PST)
  • Communications Training Officer (CTO)
  • Emergency Medical Dispatch (EMD)

Timeline

Dispatcher

AMR
07.2024 - 01.2025

VP of Outreach and Communications

The Woolf Group Strategic Solutions
11.2021 - 08.2023

Director of Outreach

Anti-Trafficking International
09.2020 - 01.2023

PSCIII 911 Dispatcher

Fairfax County Department of Public Safety and Com
10.1999 - 07.2020

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