Candy Clark
Fairhope,AL
Summary
I have 18 years experience in office management; managing an office of 15 plus employees while building strong relationships with patients and staff.
Overview
22
22
years of professional experience
Work History
Office Manger
Bay Pediatric And Adolescent Dentistry
2006.04 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Delivered performance reviews, recommending additional training or advancements.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reported to senior management on organizational performance and progress toward goals.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Insurance Sales Associate
State Farm Insurance- Agent: Tom Davis
2002.02 - 2005.04
- Established partnerships with local businesses promoting cross-referrals that contributed towards business growth.
- Evaluated competitors' products and services to gain competitive advantage.
- Demonstrated expertise in diverse product offerings including auto, home, life, health insurance policies as well as annuities and retirement planning strategies.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Generated leads through cold-calling, networking and other outreach methods.
- Attended industry conferences to stay informed of latest products and trends.
- Increased customer satisfaction by providing personalized insurance solutions and exceptional service.
- Educated clients on insurance policies and procedures.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Calculated premiums and established payment methods for sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Educated clients on the importance of various insurance products, enabling them to make informed decisions about their coverage needs.
- Coordinated claim processing between clients and insurance carriers, working diligently to ensure prompt resolution of disputes or concerns.
- Followed up promptly with interested clients to close sales.
- Developed strong relationships with clients to foster trust and loyalty, leading to higher renewal rates.
- Negotiated contracts and terms of sale with potential customers.
- Collected premiums on or before effective date of coverage.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Generated quotes and proposals for clients to match individual needs.
- Sold auto, condo, renters and other various insurance products to individuals.
- Enhanced client retention with consistent follow-ups and timely policy reviews.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Family And Consumer Sciences Communication
University of Montevallo
Montevallo, AL05.1999
Skills
- Employee Supervision
- Office Management
- Staff hiring
- Policy Development
- Workforce Management
- Staff Management
- Operations Management
- Policy Implementation
- Human Resources
- Customer Relations
- Office Administration
Timeline
Office Manger
Bay Pediatric And Adolescent Dentistry
2006.04 - Current
Insurance Sales Associate
State Farm Insurance- Agent: Tom Davis
2002.02 - 2005.04
Bachelor of Science - Family And Consumer Sciences Communication
University of Montevallo
Similar Profiles
Anaya FelizAnaya Feliz
Dental Assistant at Bay View Pediatric DentistryDental Assistant at Bay View Pediatric Dentistry
Madeline WallerMadeline Waller
Certified Medical Assistant at Pediatric Adolescent & Specialist of RockwallCertified Medical Assistant at Pediatric Adolescent & Specialist of Rockwall
Aranza HuertaAranza Huerta
Volunteer at San Antonio Pediatric & Adolescent NeuropsychologyVolunteer at San Antonio Pediatric & Adolescent Neuropsychology