Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candy Copleand

Vivian,LA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience

Work History

Office Manager

Railway Equipment Services, Inc
05.2012 - Current
  • Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained fleet of trucks and ensured serviced to high standard
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Matched purchase orders to invoices and recorded necessary information
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Monitored and managed budget and cost of maintenance
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Tracked and managed inventory of spare parts and tools
  • Aided in employee onboarding through training new hires on office procedures and company policies.
  • Evaluated driver's safety performance
  • Tracked driver's driving history
  • Ensured driver's meet health requirements
  • Maintained all records of duty status such as daily logs, bill of ladings, trip packs and fuel receipts
  • Managing of accidents and repairs of any mechanical and physical damages or defects
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Assisted in event planning efforts for company gathering and conferences
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Contributed to positive work environment by fostering strong working relationships among colleagues.
  • Self-motivated, with strong sense of personal responsibility.
  • Organized and detail-oriented with strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Managed approximately 30 incoming calls, emails and faxes per day

Legal Secretary

David "Dell" Harville, Jr.
01.1999 - 05.2012
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
  • Streamlined office procedures for increased efficiency in handling legal matters.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Developed and maintained filing and retrieval systems.
  • Filed documents with courts on behalf of attorney.
  • Developed and maintained positive relationships with clients and colleagues.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Scheduled and made appointments.
  • Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
  • Planned and organized internal and external events, meetings and conferences.
  • Scheduled all appointments, appearances and briefings.
  • Prepared legal correspondence and wrote professional letters for attorney.
  • Created and printed legal documents for attorneys to review.
  • Created, indexed, and maintained client binders.
  • Produced and filed various legal documents and electronically preserved updated case record system.
  • Improved client satisfaction by providing timely and accurate legal document preparation.
  • Prepared and processed invoices for attorney billing.
  • Diligently edited legal correspondence for grammar and spelling.
  • Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Completed data entry of legal documents into electronic filing systems.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Screened telephone calls and forwarded to appropriate departments.
  • Enhanced attorney productivity with proficient management of case files and schedules.
  • Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering welcoming environment.
  • Received and placed telephone calls to clients and prospective clients.
  • Organized files for court proceedings.
  • Reduced errors in legal documents by implementing thorough proofreading processes.
  • Coordinated meetings, conferences, and travel arrangements for attorneys, ensuring seamless scheduling across firm.
  • Assisted with preparation of trial materials and documents.
  • Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with strong work ethic.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in team environment.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Managed approximately 40 incoming calls, emails and faxes per day from clients, attorneys, judges, clerk of court, etc.

Education

High School Diploma -

Marshall High School
Marshall, TX
05.1990

Certificate - Legal Secretary

American School of Business
Shreveport, LA
05.1999

Certificate of Completion - Case Management/Electronic Case Filing

United States Bankruptcy Court
Shreveport, LA
10.2008

Skills

  • Problem-Solving
  • Customer Relations
  • MS Office, Quickbooks
  • Organizational Skills
  • Performance Evaluations
  • Office Management
  • Employee Training
  • Performance Evaluations
  • Schedule Management
  • Policy Enforcement
  • Relationship Building
  • Work Prioritization
  • Staff Hiring
  • Inventory Control

Timeline

Office Manager

Railway Equipment Services, Inc
05.2012 - Current

Legal Secretary

David "Dell" Harville, Jr.
01.1999 - 05.2012

High School Diploma -

Marshall High School

Certificate - Legal Secretary

American School of Business

Certificate of Completion - Case Management/Electronic Case Filing

United States Bankruptcy Court

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