Summary
Overview
Work History
Education
Skills
A little about me....
Affiliations
References
Timeline
Generic

Candy Cox

Genoa,WV

Summary

At Walmart, I spearheaded a team of 189, surpassing quarterly sales targets through innovative leadership and effective communication. Renowned for delivering constructive feedback and enhancing team motivation, my strategies significantly improved performance and morale. My expertise in analytical problem-solving and diversity awareness has been pivotal in fostering a collaborative and efficient work environment. Highly-focused and ambitious human resources manager bringing several years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key hr functions, spanning employee hiring, training, development and retention-promoting relationship building.

Overview

23
23
years of professional experience

Work History

People Lead

Walmart
Wayne, WV
07.2019 - Current
  • Handled employee discipline and termination to address policy infractions.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Organized employee directories and updated individual contact information.
  • Suggested promotions and wage increases according to employee performance.
  • Created and implemented employee retention strategies.
  • Aligned HR policies with federal and local regulations.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Prepared presentations to company executives regarding employee performance and retention trends.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Maintained records of employee attendance, vacation requests, and leaves according to company guidelines.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Sought out opportunities for growth within the department by introducing new technologies or tools.
  • Scheduled meetings with employees to address concerns and grievances.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Resolved conflicts between employees in a timely manner while maintaining an amicable work environment.
  • Addressed any grievances raised by employees promptly in order to maintain a healthy working environment.
  • Developed employee orientation and training programs for new hires.
  • Developed initiatives to motivate employees through recognition awards or other incentives.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Developed and implemented strategies to improve team performance, morale and engagement.
  • Led a team of 189 individuals in achieving quarterly sales targets, exceeding goals.
  • Helped with employee transfers and referrals.
  • Implemented effective communication practices between teams to ensure smooth workflow among departments.
  • Fostered collaboration between teams by organizing brainstorming sessions, workshops.
  • Motivated team members through recognition programs and performance-based incentives.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Coordinated team meetings, ensuring all members were informed of tasks and deadlines.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Provided guidance and support to team members on various projects.
  • Researched industry trends to inform compensation and performance strategies.
  • Assisted in recruiting efforts by conducting interviews and hiring new personnel.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Ensured that all staff members followed company policies and regulations.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Reported on workplace health and safety compliance to superiors.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Ensured workspaces remained tidy and hazard-free, optimizing productivity.
  • Organized monthly one-on-one meetings with each team member to discuss individual goals and objectives.
  • Assisted in employee recruitment, hiring and interview processes.
  • Developed strategies for onboarding new employees and training existing ones.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Created performance reviews to measure individual employee's strengths and weaknesses.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Facilitated cross-functional collaborations with other departments in order to achieve organizational objectives.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Evaluated job applications from potential candidates prior to extending offers of employment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Department Manager

Walmart
Wayne, WV
02.2002 - 07.2019
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided technical support as needed when troubleshooting issues related to equipment or software.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Led team meetings to communicate targets, share updates, and gather feedback.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Ensured compliance with all safety regulations in the workplace.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Conducted performance evaluations, providing constructive feedback and setting objectives.
  • Handled shift overstock, restocking and inventory control.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.

Education

GED -

Jonathan Alder
Plain City, OH

Skills

  • Constructive Feedback Delivery
  • Persuasive Communication
  • Empathy Enhancement
  • Motivation techniques
  • Analytical Problem-Solving
  • Diversity awareness
  • Meeting facilitation
  • Cash Management

A little about me....

  • I have never received a below standard evaluation in my 23 years with Walmart. I pride myself on having a good rapport with all my associates & customers.

Affiliations

  • I have been involved in raising money for Children's Miracle Network for the last 5 years.
  • I have been co-chair for the Wayne County Wv. Relay for Life for in the past 8 years.
  • I enjoy spending time with my 2 daughters & 2 grandsons.

References

References available upon request.

Timeline

People Lead

Walmart
07.2019 - Current

Department Manager

Walmart
02.2002 - 07.2019

GED -

Jonathan Alder

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Candy Cox