Candy Dorsett
Surfside Beach,SC
Summary
I am very enthusiastic and organized, looking for a great company to be a part of that I may grow with in my career. At the same time help the company to grow it's best potential. Alone with working to make sure that each customer/patient will have a positive experience. I am an organized and dedicated Business Assistant with experience, with management of day-to-day operations to deliver seamless service to clients and personnel. Considered valuable and reliable professional skilled in decision making, team collaboration. Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team and company benefits. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly- motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills, adept at working effectively unsupervised and quickly mastering new skills. Authorized to work in the US for any employer
Healthcare professional ready to contribute to patient service excellence. Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in communication and problem-solving, valued for reliability and flexibility.
Overview
20
20
years of professional experience
Work History
Patient Services Representative
Novant Health Urgent Care
11.2024 - Current
- Managed patient inquiries and appointments, ensuring efficient scheduling and optimal service delivery.
- Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
- Utilized electronic health records to maintain accurate patient information and streamline administrative processes.
- Resolved patient concerns promptly, improving satisfaction and fostering positive relationships with the community.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Implemented process improvements that enhanced workflow efficiency in the patient services department.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Shift Supervisor Trainee
CVS (Part Time)
08.2024 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on operational standards and customer service excellence.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Coordinated shift schedules to meet staffing needs and enhance team performance.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Front Desk Agent
DoubleTree by Hilton (Part Time)
05.2024 - Current
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and special requests to optimize guest satisfaction.
- Maintained accurate records of reservations and cancellations in the property management system.
- Streamlined front desk operations, enhancing workflow efficiency through process improvements.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Estee Lauder Beauty Advisor
Belk
10.2021 - 08.2024
- As a Part-Time Beauty Advisor, I Build a deepened productive and positive customer relationship with high-quality service and focus on gaining loyalty. Greeted customers to determine wants or needs.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Work on showing customers how to apply makeup and other products to achieve desired looks. Stayed up to date on current and emerging trends to increase professional value and meet diverse client needs.
- Evaluated customer skin to determine unique conditions and skin type. Assisted customers in feeling relaxed and comfortable with the process. Recommended complementary products based on guest interests or items selected for purchase. Answered store and merchandise questions and led customers to wanted items. Clean stock shelves with supplies and organized displays to focus customer attention on specific items. Maintained knowledge of sales and promotions, return policies and security practices.
- Complete purchases and receive and process cash or credit payments. Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Business Assistant / Accounts Receivable Associate
Heartland Dental
06.2023 - 02.2024
- My job would be to greet patients and answered phone calls to provide assistance and general information. Maintained customer database by entering and updating contact information. Created and maintained filing systems by organizing and adding files. Managed productivity with well-coordinated scheduling, task prioritization and process streamlining. Maintained consistent communication with internal and external stakeholders through email, phone and in-person discussions. Entered invoice and payment information into database from patients maintaining strict security protocols to minimize unauthorized party access. While verifying Insurance Information, created reports, spreadsheets and other documentation in system. Alone with bookkeeping and completed bank deposits to assist with financial management and record keeping. Also enter payments from the patients and from the company's (EOB) into the computer systems. Improved customer satisfaction by promptly resolving conflicts and responding to requests. Organized and stored incoming mail, placing into appropriate bins for departmental distribution. Identified internal problems, recommending solutions to upper management. Worked closely with staff across departments to implement growth strategies.
Patient Service Representative II
Doctors Care/UCI Medical Affiliates, Inc.
02.2022 - 05.2023
- As a Patient Service Representative II (PSR) I greet the patients in a professional manner, while getting the patient registration completed to be seen. And assisting the patient with their paperwork, maintaining the sign-in sheet, along with ensuring that all of the patient's information is correctly put into the patient's chart in the computer. Accessed patient information and verified insurance information while maintaining strict confidentiality to remain compliant with HIPAA regulations. Along with adding in all of the insurance information that the patients may have, enter charges into the system. Verified patients' insurance and payment methods during admissions or check-in processes. Alone with adding patients' information into Cerner for the Doctors & nurses, so they have all the information regarding the reason for the patients visit. Coordinated with patients and healthcare professionals to meet patient needs. As a PSR II I also help with training and assisting new PSR to learn our company systems, so they are able to serve our patients & company. While answering phone calls and keeping an overall appearance of the front office. Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best care.
Assistant Manager
Refuel
07.2020 - 08.2022
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Developed training programs to enhance team performance and operational efficiency.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
- Fostered a collaborative work environment by facilitating communication across departments.
- Enhanced customer service protocols, leading to improved client satisfaction ratings.
- Led initiatives for process improvements, streamlining workflows and reducing turnaround times.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Lead Service Representative / Assistance Manager Training
Circle K
04.2019 - 07.2020
- Assistance Manager in Training / Lead Customer Service Representative, Essential Duties are to always provide excellent & prompt customer service. While always being courteous with customers and resolve all customer issues on each shift. Provide training assistance to new customer service representatives.
- Completes all store merchandise build-to. Complete a grocery order and delivery. Receives and verifies vendor deliveries. Controls merchandise, cash shortages, and other selling expenses. Operations of fuel consoles, lottery machine, money order machine, etc. Completes daily store reports and other duties as assigned by the store manager while operating as assistance manager on Duty.
Retail Sales Merchandiser / Auditor
Advantage Solutions
05.2015 - 07.2019
- Responsible for Auditing CVS front stores and pharmacy making sure that each store & pharmacy is compliant with the company & state regulation. While maintaining a working relationship with the store management also, as a retail sales merchandiser in the grocery stores, my duties were maintaining merchandise. Also checking & scanning new products that should have arrived in the grocery stores, placing coupons, setting up Displays. While maintaining a great relationship with all the store managers.
Sales Consultant
Belk
11.2005 - 04.2015
- Responsible for all aspects of my department, including assisting customers with excellent customer service, operate front register check out, generating new credit accounts, POS sales assisting customers on the sales floor. Answering Phone calls at front desk in assisting customers' needs While also building & maintaining effective relationships with my customers. Maintaining an effective relationship with my Management & Peers.
Education
High School Diploma -
South Davidson High School
Denton, NC06.1990
Skills
- Administrative experience (5 years)
- EMR systems (3 years)
- Micros POS (5 years)
- Medical billing (3 years)
- Medical Coding (3 years)
- Microsoft Office (5 years)
- Retail sales (10 years)
- Accounts payable (5 years)
- HIPAA (3 years)
- Medical Scheduling (3 years)
- Medical terminology (3 years)
- Microsoft Excel (5 years)
- Leadership (10 years)
- Cash handling (10 years)
- Documentation review (3 years)
- Insurance verification (3 years)
- Accounts receivable (5 years)
- Medicare (3 years)
- Inpatient (3 years)
- Bookkeeping (5 years)
- QuickBooks (3 years)
- Merchandising (5 years)
- Medical office experience (3 years)
- Management (3 years)
- Microsoft Word (5 years)
- Customer service (10 years)
- ICD-10 (2 years)
- Front desk (10 years)
- Computer skills (10 years)
- Cerner (3 years)
- ICD-10 (3 years)
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Healthcare
Timeline
Patient Services Representative
Novant Health Urgent Care
11.2024 - Current
Shift Supervisor Trainee
CVS (Part Time)
08.2024 - Current
Front Desk Agent
DoubleTree by Hilton (Part Time)
05.2024 - Current
Business Assistant / Accounts Receivable Associate
Heartland Dental
06.2023 - 02.2024
Patient Service Representative II
Doctors Care/UCI Medical Affiliates, Inc.
02.2022 - 05.2023
Estee Lauder Beauty Advisor
Belk
10.2021 - 08.2024
Assistant Manager
Refuel
07.2020 - 08.2022
Lead Service Representative / Assistance Manager Training
Circle K
04.2019 - 07.2020
Retail Sales Merchandiser / Auditor
Advantage Solutions
05.2015 - 07.2019
Sales Consultant
Belk
11.2005 - 04.2015
High School Diploma -
South Davidson High School
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