Candy Garcia
Mission Hills,CA
Summary
Dynamic professional with extensive experience in customer service and case management at Space Maintainers Laboratory. Skilled in complaint resolution and data entry, I excel in fostering client relations and implementing effective care plans. Known for my punctuality and dependability, I thrive in collaborative environments, consistently delivering tailored solutions to meet diverse client needs.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Space Maintainers Laboratory
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Case Managaer
Hope The Mission
11.2022 - 10.2023
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Knowledgeable in HMIS for data collection and reporting, and developed new data entry and protocols.
- worked with clinical and out reached teams to facilitate client placement and obtain appropriate service for clients.
- Explained eligibility requirements, application details, during intake assessment.
Student Relations Technician
Assurance Learning Academy - Los Angeles
01.2019 - 09.2022
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
GED -
Mount Olive Prep Academy
Hawthorne, CA06-2013
Skills
- Complaint resolution
- Account updating
- Scheduling
- Application Assessment
- Intake Assessment
- Trauma Informed
- HMIS
- Punctual, Dependable and Trustworthy
- Professional telephone demeanor
- Team collaboration
- Client relations
- Computer proficiency
- Data entry
- Critical thinking
Timeline
Customer Service Representative
Space Maintainers Laboratory
10.2024 - Current
Case Managaer
Hope The Mission
11.2022 - 10.2023
Student Relations Technician
Assurance Learning Academy - Los Angeles
01.2019 - 09.2022
GED -
Mount Olive Prep Academy
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