Candy Gonzalez

Coast Diamond

05.2000 - 01.2024

Opened and closed the office and monitored shift changes to uphold successful operations strategies and maximize business success.
Streamlined department operations for increased efficiency through effective inventory management and staff scheduling.
Assisted in organizing and overseeing assignments to drive operational excellence.
Boosted sales with strategic merchandising, appealing visual displays, and targeted promotions.
Collaborated effectively with vendors to maintain optimal stock levels while negotiating favorable pricing agreements, ensuring profitability goals were met or exceeded.
Enhanced customer satisfaction by providing personalized jewelry recommendations and attentive service.
Effectively resolved customer complaints or concerns with diplomacy, ultimately preserving the brand reputation and maintaining loyalty among clientele.
Maintained a secure environment, implementing loss prevention measures to reduce shrinkage rates.
Launched quality assurance practices for each phase of development.
Developed well-trained sales associates by conducting regular training sessions on product knowledge, selling techniques, and customer service skills.
Facilitated teamwork among employees by encouraging communication between team members leading towards shared success within the department.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Managed senior-level personnel working in marketing and sales capacities.