Candy Houck-Frock
Dayton,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Executive Assistant
Patterson Park Youth Baseball League
Dayton, OH
03.2019 - Current
- Prepared reports, minutes, and other documents as needed by the Board members.
- Created and maintained up-to-date records related to players and team placement.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Entered customer information and updates in database system to track teams and players.
- Wrote and distributed executive meeting minutes to board members.
Ophthalmologist Technician
Dr. Matthew Sprowl
Dayton, OH
01.2018 - Current
- Reviewed patient charts for accuracy of information prior to appointments.
- Administered diagnostic medications to patients prior to examination.
- Documented patient histories and chief complaints accurately.
- Processed insurance information and collected payments from patients.
- Managed clinical schedules for doctor.
- Performed preliminary tests such as visual acuity, tonometry, and refraction.
- Performed specialized testing such as visual field analysis or OCT photography.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Facilitated patient referrals to other healthcare professionals as needed.
- Utilized electronic systems to enter patient data, improving clinic efficiency and record-keeping accuracy.
- Utilized electronic medical records systems to enter patient data, improving clinic efficiency and record-keeping accuracy.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Customer Service Representative
Victoria's Secret
Kettering, OH
01.1996 - 01.2018
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with personalized assistance in product selection, ordering, billing, returns, exchanges, and technical support.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Excelled in exceeding daily credit card application goals.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Some College (No Degree) - Health Sciences
University of Cincinnati
Cincinnati, OH01-2005
Associate of Science - Liberal Arts And Sciences
Sinclair Community College
Dayton, OH06-2002
Skills
- Attention to detail
- Time Management
- Effective communication
- Ophthalmic procedures
- OCT testing/Visual field testing
- Insurance processing
- Customer service
- Data entry
- Medical record management
- Patient scheduling
Timeline
Executive Assistant
Patterson Park Youth Baseball League
03.2019 - Current
Ophthalmologist Technician
Dr. Matthew Sprowl
01.2018 - Current
Customer Service Representative
Victoria's Secret
01.1996 - 01.2018
Some College (No Degree) - Health Sciences
University of Cincinnati
Associate of Science - Liberal Arts And Sciences
Sinclair Community College
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