Candy Humphries
Houston,TX
Summary
PENN FOSTER HIGH SCHOOLPENN FOSTER HIGH SCHOOLPENN FOSTER HIGH SCHOOLPENN FOSTER HIGH SCHOOL Scranton, PA High School Diploma (Dec 2019) EDUCATIONEDUCATIONEDUCATIONEDUCATION Hard-working professional with 17.5 years of experience and a proven knowledge of customer communications, customer satisfaction, and customer service. Aiming to leverage skills to successfully fill the Customer Service role at company. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
22
22
years of professional experience
Work History
Customer Service Associate Cashier
Wal-Mart Supercenter
Houston, TX
05.2013 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Completed inventory counts and ordered merchandise.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Performed cash, card and check transactions to complete customer purchases
Call Center Customer Service Representative
Iqor For T-Mobile
Birmingham, AL
06.2015 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 30 calls per shift to meet fast-paced call center demands.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Manager
Burger King
Birmingham, AL
09.2009 - 05.2013
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Introduced new products or services, increased marketing activities and improved customer service to drive sales
Call Center Representative
Sitel
Birmingham, AL
12.2004 - 09.2009
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges.
- Pay company bills by cash, vouchers, or checks.
- Cash checks for customers.
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at end of day or shift
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12.2019
Skills
- Customer Support
- Issue and Complaint Resolution
- Understanding Customer Needs
- Call Documentation
- Data Entry and Maintenance
- Selling Skills
- Inbound and Outbound Calling
- Call Transfers
- Call Volume and Quality Metrics
- Sales and Upselling
- Clerical Support
- Policy and Procedure Adherence
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Call Center Customer Service Representative
Iqor For T-Mobile
06.2015 - 07.2019
Customer Service Associate Cashier
Wal-Mart Supercenter
05.2013 - Current
Assistant Manager
Burger King
09.2009 - 05.2013
Call Center Representative
Sitel
12.2004 - 09.2009
High School Diploma -
Penn Foster Career School
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